In-Room Dining Supervisor

Job description / Role

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Scope and Objectives

You are responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Assistant Manager and offer support in ensuring that the highest standards of service are offered to our guests.

Key Deliverables and Responsibilities

- Ensure correct grooming standards are followed at all times
- Responsible for the smooth operation of his/her specific area
- Follow the Care Programme at all times
- Follow up on all financials, LQA, Forbes and TrustYou targets
- Is aware of the daily, monthly and yearly financial targets
- Actively contributes towards the achievement of financial targets
- All issues and negative guest feedback need to be properly reported on Glitch system
- Following up on opening and closing checklists
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Handle financial procedures according to guidelines set by the finance department
- Responsible for linking all facets of service, cuisine and entertainment
- Assume the responsibility of daily operations
- Handles security incidents, guest complaints with confidence and in a professional manner
- Attend daily briefings prior to commencement of shift
- Ensure all appropriate equipment is on hand for each service period
- Attend trainings and monitor waiters' performances
- Responsible of the grooming of all waiters
- Should be creative, confident and prepared to think outside of the box
- Following the personal development plan set by the Assistant Manager
- Ensure the operational inventory is always accounted for and in immaculate condition
- Ensure the outlet is maintained at the highest levels
- Create opportunities for upselling products
- Develop the waiter's team to strive for excellence
- Inspires heartists to create a flow of new and 'improved' ideas
- Follow Hotel Evacuation Policy in case of an Emergency
- Ensure awareness and delivers the optimum levels of service and guest satisfaction
- Establish and maintain effective communication across the outlet
- Lead by example through a passionate, hands on approach
- Assist with collecting information for the monthly P&L review

Requirements

Qualifications

Personal Attributes

- Motivator & role model
- Positive attitude and well spoken
- Result driven
- Displays initiative
- Commitment to professional values
- Team creator
- Customer / people oriented
- Creative / open-minded

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.