IT Manager

Job description / Role

Reporting to the Executive Director, the IT manager has hands-on technical and management role. The IT manager is responsible for managing IT technologies and a team of technical IT infrastructure personnel; developing and establishing IT infrastructure standards and procedures; analysis, design, deployment and operations of IT software and hardware systems supporting Artan’s businesses.

Duties and Responsibilities

Operational Management:
- Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance
- Manage the day to day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
- Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
- Maintains overall security of Artan’s network, systems and data
- Owns and maintains strict controls on data/system backups and recoverability
- Management staff members in their daily activities as well as supporting business projects
- Develop and manage relationships with vendors in support of staff growth and systems support
- Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan’s business requirements
- Undertake risk assessments of both hardware and software for both internal and external business clients
- Oversee outsourced software development relationships, development and delivery
- Ensures a proactive approach in staying up-to-date on current projects in progress, projects in the pipeline and operational issues, including industry technology trends and applicability of software/hardware solutions

Strategy and Planning:
- Contribute to the development of IT departmental strategies to align with the overall business strategy
- Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc
- Develop and implement data retention standards develop and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity)
- Development, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance
- Establish and implement ‘best practice’ standards as well as departmental policies and procedures
- Overall responsibility for strategic planning for system upgrades
- Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop etc

Requirements

- Bachelor’s Degree in Computer Science/Information Technology or equivalent is essential
- Masters Degree in the above fields is preferred
- Certifications in Microsoft/Citrix technologies are a requirement
- ITIL or PMI Certification is preferred
- Minimum of 10 – 15 years’ experience in technical operations, and strategy and planning management
- Must have working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications
- Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualisation, client/server technology and Internet/intranets
- Must be aware of or have experience managing/developing open source software
- Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment

Skills:
- Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.
- Exceptional hands-on experience with software development or systems management.
- Large awareness of the current technology and a passion to seek more information for upcoming technologies.
- Must have documented working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
- Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.
- Must be aware of or hold experience managing/developing open source software.
- Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must be creative, with initiative and drive.
- Must take a pro-active approach and be a team player.
- Strong written and oral communication skills.
- Strong interpersonal skills.

About the Company

Artan Holding is a Qatari-owned company with a diverse portfolio of businesses including:

• Doha British School Established in 1997, Doha British School delivers the National Curriculum of England from Pre-School to IGCSE and in the Sixth Form International Baccalaureate Diploma.

• City University College is a higher education institution in Qatar that offers recognised UK degrees licensed by the Ministry of Education and Higher Education. City University College is provider of the BTEC and Ulster University Qatar degrees, SI-UK services and IELTS courses. City University College offers alternative routes to university and work, both for high-school students as well as employed people.

• Qatar Skills Academy established in 2010, a training academy providing accredited vocational education and training.

• ACES is a private Education group which owns, manages and operates educational institutions in Qatar with the objective of fostering academic innovation and excellence.

• Mirage International Property Consultants established in 2004, a real estate company specializing in the sale, leasing and facilities management of commercial and residential properties in Qatar and around the world.

• Primepower Middle East specialize in the supply of temporary power solutions to support the increasing demand on the country's infrastructure. from 6kva up to Multi Megawatt modular power systems, there is a solution for every customers requirement.

• House of Architecture and Interiors established in 2012, an architecture and design company offering diversified interiors solutions through integrated services and products.

• Gulf CMS offers a wide-ranging repair service to Qatar customers, including reconditioning. Our well-qualified technicians handle every damage for our customers at our fully equipped maintenance center.

• Ulster University (UU) Qatar operates its branch campus in Qatar in partnership with City University College. Ulster University, Qatar is working to develop a skills-based economy as part of Qatar’s National Vision 2030. Their business expertise, quality teaching and innovation will deliver the future business leaders of Qatar and beyond.

UU Qatar provides students with the skills and knowledge to fuel public and private sector organisations to drive the regional economy. The range of business degree courses on offer including the International Foundation Programme and BSc (Hons) Business Studies.

• SI-UK is a British owned and an official UK University representative, it is the truly global UK focused education agency in the world. It is the official representative of over 380+ Universities & Colleges. Thousands of student university applications are processed every year through its offices globally. In Qatar its office officially represented by City College. SI-UK can assist with your application for foundation, undergraduate or postgraduate programmes.