IT Specialist

Job description / Role

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as IT Specialist and build your career with us.

Job Description

BASIC FUNCTION

IT Specialist will maintain information technology systems and networks. He will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

HARDWARE : Ensures that the hotel works with Accor Hardware partners. Has a good relationship to Hardware Partners Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.

SOFTWARE : Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management's policy and requirement are running on the hotel's systems and computers. Has a good relationship to the Software suppliers, Supports the hotel in resolving Software issues by escalation of issues to Software suppliers.

USER : Ensures that no user in the hotel has access to programs other than needed to perform the job. He/she is in charge to provide and maintain a training program (in coordination with the Training department). This is to enable the best possibly know how, skill level and use of systems by all employees in the Hotel.

SECURITY / DATASAFE : Is responsible for compliance of the Hotel with Accor IT Security Policy. Is responsible for the backup of all relevant user generated data, be it part of the general system or personal systems. He/she assures that always relevant backup policies are duly respected and the system reaches the highest level of security.

- Servers Infrastructure - Physical and Virtual
- Networks - Data, Voice and Wi-Fi
- Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
- Central profile solutions (CP)
- Central reservations systems (CRS)
- Revenue management systems (RMS)
- Various middleware / Interfaces
- Data warehouse, reporting and Business Intelligence (BI) - Interface Only
- Sales force automation (SFA) - Interface
- Customer relationship management (CRM)
- Point of Sales application
- Back office accounting software application
- Procurement and inventory management application
- IP TV
- Human resources management system
- Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)

Requirements

Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Prior experience in IT support, preferably in the hospitality industry.
- Proficiency in networking, operating systems (Windows, Linux), hardware troubleshooting, and software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certification in relevant IT disciplines (e.g., CompTIA A+, Network+, Security+) is a plus.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.