IT Technical Lead

Job description / Role

Location: Doha, Qatar

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

We have been present in Qatar for over 35 years and with over 350 employees to date and we are growing rapidly. Thales in Qatar is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Our people are working on two major urban rail projects; the Doha Metro and Lusail Tramway and providing security and communications systems for Hamad International Airport and Doha Port as well as delivering world-class In-Flight entertainment and Connectiivity systems.

We are currently looking for an IT Technical Lead Engineer to join the Thales team in Qatar.

Role & Responsibilities:

- Mainly responsible for IT deployment and maintenance
- Manage the team to provide level 1 & 2 support and provide level 3 escalation supports.
- Plan, organize & control IT data operations on site
- Responsible for deployment, operation/run, maintenance and update/extension of IT systems supporting business activities, in close collaboration and coordination with all teams (Software, Network, etc.)
- Manage the interface / support with Engineering, Project & Bid teams and report to the deployment and project managers.
- Respond to and resolve end users requests
- Collaborate with the customer and maintain a high level of confidence
- Manage the configuration of IT solution and interfaces with others subsystems (DNS configuration (with about 30,000 entries), applications hosted, network, etc.)
- Accountable for the availability, planning and maintenance of all Infrastructure

Requirements

Desired Experience & Skills:

- Minimum of 7+ years' experience in similar field
- Advance knowledge of IT industrial infrastructure administration and Networking
- Server management
- Able to understand the functional architecture of a complex supervisory system and its subsystems
- Knowledge of customer service principles and practices
- Experience dealing directly with customer and partners in a service or support role;
- Management experience to be able to plan IT activities and to fulfil the commitments on IT deployment / configuration management, even in a difficult context (people not IT skilled with lot of pressure)
- Experience in operating systems: Linux (CentOS) / Windows (architecture, scripting, and administration).
- Experience in Virtualization (VMware concepts; installation; administration; scripting)
- Key competencies include decision-making, planning and organizing, problem analysis and problem solving, coaching, teamwork and adaptability
- Excellent communication skills in English language

Education Qualification:

- BSc/BEng in Information Technology/Telecommunication/Computer Science.
- Chartered Project Manager from recognized professional body (preferred).

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

About the Company

Thales is a global leader in advanced technologies, investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum computing – to build a confident future crucial for the development of our societies. The Group provides its customers – businesses, organizations and governments – in the defense, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.

Thales has 81,000 employees in 68 countries. In 2020 the Group generated sales of €17 billion and Self-funded R&D 1B€.