IT Telephone Operator

Job description / Role

• Recording request from the client in the helpdesk system, and making sure that all needed data is entered correctly in the helpdesk systems .
• Keeping track of all incidents call through helpdesk system and solve all incidents related to end user equipment and end user issues.
• Greet and assist visitors.
• Answer phones.
• Direct calls and respond to inquiries.
• Perform other related duties as required

Requirements

• Knowledge of office administration and background of IT applications
• Ability to compile, assimilate, organize and analysis printed and electronic information.
• Ability to maintain a high level of accuracy confidentiality concerning financial and employee electronic files.
• The candidates preferred to be Fluent in Arabic & English? written and spoken.
• Good communication skills, both written and verbal and the ability to work independently with a client.

About the Company

The Ali Bin Ali Group is a privately owned company with a heritage that dates back to 1945. Our roots began with a vision to provide quality international products and services to the people of Qatar. Today our Group is one of the largest retail and distribution companies in Qatar. We are also proud to say we have a long-standing reputation for building successful partnerships with the world's leading brands across a diverse range of business activities. This success is born out of our unwavering commitment to the long-term development and strategic growth of not just our Group but also that of our partners.

Our knowledge of the market is unrivaled. That is what keeps us ahead in an environment of phenomenal growth in Qatar. The Ali Bin Ali Group has evolved and grown in response to Qatar's diversifying requirements.

As a Group, we thrive on innovation, which is the key to our consistent market share results and achievement awards. The Ali Bin Ali Group operations are currently local but our standards are International. Our partners and competitors credit us with an impeccable reputation and with excellent public and private sector relationships. But from our perspective our most important affirmation comes from customer satisfaction across each of our Group's business divisions.