Ref: RP714-17184

Job description / Role

Employment: Full Time

Job Description

Scope and Objectives

The Runner, is responsible for dispatching, collecting, restocking, delivering & inventorying all housekeeping supplies to Guests, floors pantries or storage to enable smooth operation and control of stock. He / She is also responsible for overlooking the Housekeeping store room inventory, cleanliness & tidiness which include OS&E items, cleaning supplies, machineries & room amenities. The runner may be assigned basic cleaning tasks at any given time. The Runner keeps guest's perspective in mind at all time to carry out the mission of the Housekeeping Department as well as the company values & vision.

Primary Responsibilities

- Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times.
- Maintain excellent personal appearance and hygiene according to grooming standard.
- Attend daily briefing.
- Attend to training session when required.
- Greet guests and address them by name at all times when applicable
- Propose help to guest whenever applicable
- Deliver item to guest in a timely manner and according to standard set.
- Sign in and out master keys & devices daily, responsible for safe keeping of both
- Report maintenance issues found in work areas & escalate request when repairs are delayed.
- Receive, transfer & store all goods to designated storage area.
- Ensure cleanliness & tidiness of all storage areas are in strict compliance of hygiene & health & safety regulation
- May be requested to assist in cleaning tasks such as vacuuming, dusting, sweeping etc.
- Deliver and set up stores according to service established standards
- Keep accurate & clear records of all incoming & outgoing items including OS&E items, cleaning suppliers, machineries & minibar items to ensure accurate inventory, escalate discrepancy to Supervisor if any
- Collect goods from floor store rooms to pick-up station, or pantries
- Restock pantries with amenities & linens according to set up standard
- Delivery goods, supplies to designated floor store rooms after restocking is completed
- Conduct weekly / monthly inventory for all store room items, ensure clear & accurate record is maintained at all time
- Notify supervisor of any low stock items
- Raise requisition for consumable items
- Escalate par level needs of all consumable items to higher management.
- Ensure all machineries returned are cleaned & in good condition
- Ensure all tools & equipment used are properly cleaned & stored at end of shift
- Hand in and properly tag non-valuable lost and found items in Housekeeping Office. Report to Supervisor for any valuable items found immediately.
- Follow departmental policies & procedures and service standards
- Adhere to Company policies & procedures and comply with Code of Conduct
- Follow all Fire - Life - Health & Safety - Security policies and strive for constant improvement to avoid health and safety hazards.
- Participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible. (Sustainability).
- Perform any other duties and responsibilities as assigned by Supervisor / Assistant Executive Housekeeper- Rooms / Executive Housekeeper- Rooms.


Required Experience
Previous Housekeeping storeroom experience is preferred.

Required Knowledge
Basic mathematic skills, knowledge of Excel & computer skills

Abilities & Technically competent Requirements

- Positive attitude
- Fluent in English
- Basic IT knowledge (Microsoft Excel)
- Able to multitask and work in a fast-paced environment
- Good communication and organizational skills
- Service oriented
- Responsible and reliable, able to work as part of a team
- Full understanding of the Raffles & Fairmont vision, values and standards

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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