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Job description / Role
Operational Excellence
• Lead a team of Mechanical, Electrical & Plumbing Services Technicians out in the field to carry out all level of preventive and corrective maintenance activities and minor modifications on building services covering platform screen doors system, station automated doors, building automated doors, portable electrical equipment, fire detection/suppression (FPS), tunnel ventilation, heat exchanger ventilation & air-conditioning, lighting system, uninterrupted power supplies, lifts, escalator, travelators; Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots
• Follow the relevant procedures and work instructions to ensure compliance with the required requirements
• Ensure the maintenance tools & equipment are in good condition
• Supervise and diagnose cause of electrical or mechanical malfunction or failure of operational equipment, replace faulty equipment and handover/taken back to the electro-mechanical workshop for repair
• Lead and supervise the line maintenance team on site in carrying out functional test, troubleshoot, and assemble/disassemble tests as required, repair and replace defective parts in motors, relays, switches, panel boxes, remote control equipment, gear boxes and other electrical and mechanical assemblies associated to platform screen doors, station automated doors, building automated doors, portable electrical equipment, fire detection/suppression (FPS), tunnel ventilation, heat exchanger ventilation & air-conditioning, lighting system, uninterrupted power supplies, lifts, escalator, travelators;
• Assist subordinates with the job familiarisation
• Conduct performance review for Mechanical, Electrical & Plumbing Services Technicians;
• Assist and support in conducting disciplinary and grievance meetings for Mechanical, Electrical & Plumbing Services Technicians
• Produce and maintain accurate maintenance records of Mechanical, Electrical & Plumbing Services facilities, equipment performance, work accomplished and other information using a computerised maintenance management system
• Assist the Mechanical, Electrical & Plumbing Services Engineer and/or other technical support staff to implement complex systems or new projects
• Drive work vehicles when responding to emergencies and when required on duty
• Perform shift and emergency duties when required
People and Culture
• Perform and carry out duties as instructed/ directed by the Mechanical, Electrical & Plumbing Services Senior Engineer and Building Services Engineer
Financial
HSQE
• Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above
• To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions
• To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
Requirements
• Vocational trade certificate or diploma in electrical or mechanical engineering discipline or equivalent
• Working knowledge in maintaining and repairing motors and pumps, relays, I/O modules, control units, wirings, bearings, drive belts, coils, gearboxes, damper, values, impellers, motor controls, air handling units, chilled water system, fire alarm panels, fire pumps, UPS, batteries and diesel engines, etc. would be a definite advantage.
Essential technical and professional skills and knowledge
• Must have good eyesight and normal colour vision
• Thorough understanding of the use, calibration and care of various electronic test equipment and ability to interpret instructions in a variety of written, verbal, pictorial forms in order to carry out the maintenance activities as required
• Ability to compile simple technical reports, routine business correspondence, prepare method statements and drawings as required
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities
• Hold a valid local driving license with good driving skill and experience
Essential experiences
• Minimum 2 years work experience as a qualified Mechanical, Electrical & Plumbing Services Technician in maintaining and repairing Mechanical & Electrical facilities covering platform screen doors system, lighting system, tunnel ventilation system, environmental control systems, fire fight system, LV power control system and emergency power supply system, lifts and escalators
• Preferably with 1 year of supervisory experience in supervising a team of Mechanical, Electrical & Plumbing Services Technicians to carry out the maintenance activities
Additional dimensions, KPIs or special features of the role
Scope and Complexity
• Provides advice, guidance and interpretation
• Ensures achievement of operational and day to day goals and plans for days ahead. Fully responsible for supporting junior/support staff
• Decisions impacting own specific area, although made within an existing framework; adapts own knowledge/experience to the situation
• Works independently applying specialist focus; may instruct or coach other para-professionals/ team leaders as required
Safety Critical Competencies
• Maintaining low voltage electrical equipment (400 VAC)
• Inspecting and maintaining Platform Screen Door equipment
• Inspecting and maintaining Tunnel Ventilation System
• Communicating with Control Centre Controllers
• Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession.
• Establishing, supervising and removing a safe system of work to protect the safety of persons working on or near the track.
• Must obtain qualification as Line-Person-In-Charge
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.