Merchandise Operations Manager - Waterpark

Job description / Role

Rixos Qetaifan Island North

Opening mid 2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sq m of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's waterpark attraction The Icon Tower, the world's highest tower of its kind, reaching 82 metres in height.

Merchandise Operations Manager - Waterpark

This Position is responsible for the daily operations of the Stores, developing and executing merchandising plans, and managing merchandising operations to achieve volume and desired profit goals. To train merchandising staff to ensure product assortment displays seasonal, branding, and clients' demands.

What's in it for you:
- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:
- Manage the logistics of all merchandise from dock to selling floor to ensure efficiency in stock flow, compliance, and safety at all times.
- Identify and champion the implementation of operational process improvement across the stores.
- Purchase, receive, the process returns, price, prepare and merchandise designated products through approved suppliers and in compliance with established practices to achieve goals for sales, margin, inventory turns, and labor expense.
- Supervise the flow of merchandise to the sales floor.
- Responsible for the monthly physical inventory count.
- Oversee merchandise support activities ensuring merchandise optimization in stores.
- Guide merchandising planogram development in partnership with sales and product teams to optimize sales across product categories.
- Monitor stock levels by category and product to identify the fast/slow-moving items and work with the merchandise operations manager on action plans such as price changes / re-merchandising / cancellations or re-orders.
- To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock to merchandising manager.
- Focus on inventory optimization.
- Provide updates to the business with meetings, presentations, and weekly/monthly reports.
- Translate annual strategic plans into functional specific goals and drive/learn from results.
- Partner with Finance and Buying partners to create annual and seasonal inventory plans that support optimal client experience while enabling the realization of financial goals
- Ensure compliance with processes that remain efficient, effective, and streamlined
- Identify and champion the implementation of operational process improvement across the stores
- Responsible for the induction and development of the team by providing on-the-job training and assessing progress, through written reviews and probations.
- Maintain shrinkage strategy and manage implementation including communication, education, monitoring, review, and support.
- Manage rotas ensuring adequate cover for the shop floor for customer service opening & closing times, and replenishment. Sending a month in advance to the team.
- To ensure outstanding presentation and visual merchandising standards are always maintained. Ensure the shop is tidy, clean, and full at the end of the day.
- Ensure all staff is kept up to date on changes to products, offers, and promotions.
- Carry out annual performance reviews on each team member to manage and motivate individuals as well as provide clear direction and support.
- Completing and updating all retail targets and communicating to the team.
- To ensure all HR policies and procedures are adhered to.

Requirements

Your experience and skills include:
- Bachelor's degree in Business or equivalent qualifications
- Minimum 3-4 years of operations experience for retail organization.
- Strong working knowledge of MS Excel, Word, & PowerPoint
- Excellent written and verbal communication skills in English
- Arabic Speaker will be preferred
- Excellent organizational skills to be effective and efficient.
- Analytical skills
- Good standard of numerical skills.
- Strong leadership, interpersonal and training skills
- Strong negotiation skills
- Results and details oriented
- Ability to multi-task, work well in stressful & high-pressure situations
- Ability to analyze and interpret data and reports to make informed recommendations and decisions
- Customer focused with the ability to objectively assess opportunities and adjust to the customer changing needs

Your team & working environment:

At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.