Mice Coordinator

Job description / Role

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Scope and Objectives

You are the administrative backbone of the Banquet Division. Your role collects and disseminates all the administrative and operational information within the team. When required you assist with the service aspects of the operation.

Food & Beverage Mission Statement

Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media. ?

Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.

Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.

Our Motto

Gracious with people, ruthless with standards and hungry for more.

Grooming

Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.

Personal Attributes

- Motivator & role model
- Positive attitude and well spoken
- Result driven
- Displays initiative
- Commitment to professional values
- Team creator
- Customer / people oriented
- Creative / open-minded

Key Deliverables and Responsibilities

- Ensure correct grooming standards are followed at all times
- Follow the Care Programme at all times
- Attends the weekly Engineering and Housekeeping walkthrough and maintains accurate records
- Follow up on all financials, LQA, Forbes and TrustYou targets
- Check emails and banquet pigeon hole and update the team with relevant information
- Maintain the Banquet notice board updated with relevant information
- Manage the banquets folder and ensure all files & folders are properly organized
- Operational schedules and daily attendance sheets are updated and posted accordingly
- Print out BEO's, daily, and weekly forecasts and distribute copies of each at the allocated locations
- Maintain a master file to be kept in F&B Office at all times with the latest updates of all BEOs, forecasts, memos, and other related information.
- Process all requisitions through related to general store as well as purchase orders.
- Keep track of all departmental purchases with the purchasing department
- Prepare all casual reports and ensure they are delivered to the accounting department on time
- Attend daily briefings and draft minutes on a daily basis to be posted on all notice board
- Attend monthly departmental meetings and note down the minutes and action plan
- Is aware of the daily, monthly and yearly financial targets
- All issues and negative guest feedback need to be properly reported on Glitch system
- Maintains the HACCP & FIFO records as required by the regional governing body
- Maintains records of training, grooming and selection of casual labour
- Handle financial procedures according to guidelines set by the finance department
- Responsible for linking all facets of service, cuisine and entertainment
- Following the personal development plan set by the corporate office
- Assists with the rostering system and regularly updates Oasys
- Follow Hotel Evacuation Policy in case of an Emergency
- Establish and maintain effective communication across all divisions
- Prepare the buffet tags accordingly based on the information provided in the BEO.
- Fill in the Banquets revenue report and send it to the Banquet Director
- Complete any other relevant admin duties assigned by Banquet Director
- Assist with the operation as required by Banquet Director

Requirements

Qualifications

- Luxury environment, banquet experience, F&B service experience, Business Administration, pressure and tight deadlines, working long hours, excellent communication, friendly & assertive, MS Office proficient, Budget & P&L, hands on operational F&B experience

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.