PA to General Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- Managing the GM's schedule, including arranging meetings, appointments, leaves, and travel arrangements.
- Handling correspondence, including emails, letters, and phone calls, and responding on behalf of the GM with owning company, regional office and all other internal or external parties wherever appropriate and needed.
- Preparing reports, presentations, and other documents as required by the GM.
- Acting as a point of contact between the GM and other hotel staff, guests, and external partners.
- Facilitating communication and ensuring that important information is relayed accurately and promptly.
- Organizing and coordinating meetings, including preparing agendas, taking minutes, and following up on action items.
- Assisting in the planning and execution of hotel events and functions.
- Tracking the progress of projects assigned by the GM and providing regular updates to the GM.
- Handling VIP guest arrangements and ensuring their needs are met to the highest standards.
- Addressing guest complaints or issues that are escalated to the GM's office.
- Maintaining a high level of confidentiality and professionalism regarding sensitive information and business matters.
- Keeping records of staff issues brought to the GM's attention and following up as needed.
- Performing any other tasks or duties as directed by the GM to support the smooth operation of the hotel.

Requirements

Qualifications

- Proactive Attitude: A proactive approach to anticipate the needs of the GM and take initiative without constant supervision.
- Experience as a personal assistant or in administrative support roles in hospitality is crucial and a must.
- Flexibility: Willingness to adapt to changing priorities and work hours, including evenings and weekends if necessary.
- Customer Service Orientation: A strong customer service orientation to assist with guest-related matters and ensure high standards of hospitality.
- Cultural Awareness: Understanding and appreciation of diverse cultures, which is especially important in international hotels.
- Strong verbal and written English communication skills. Arabic is an added value.

Additional Information

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, excel at multitasking, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.