Payment Security Support Specialist

• Directly responsible for Administration and Application Support of bank’s 24/7 Card management and Switch PowerCARD, QPAY payment Gateway MiGS and Ahlibank ATM Spread all over Qatar
• Monitoring interfaces and applications, trouble shooting of system errors to minimize the downtime, and perform EOD crash recovery procedures by providing immediate critical support on production Banking Applications and 24/7 interfaces.
• Project execution/implementation Support and provide Technical solutions/ Feasibility Analysis for cards Related Project from Retail banking department.
• Provide support to implement regulatory requirements from VISA, Master Card and QCB
• Ensures that production systems provide continuous, efficient and accurate support for Bank’s operation.
• Understand the systems related requirements of the other departments using applications as per business as usual and make ease of access and facilitate smooth working set objectives for the Department team members.
• To identify opportunities, recommend and implement processes for improving business operational efficiency and quality
• Responsible to implement new functionalities and new modules as per business needs in all the banking applications.
• Assist Senior Manager Cards and Channels to Implement Projects according to Banks Strategy.
• Seek opportunities to continuously improve the application support process
• Assist in vendor selection for new systems
• Regular review and follow the project management policies and procedures
• Ensure that all the business requirements are handled in accordance to the policies and procedures in an efficient manner.
• Contribute to the development of relevant IT processes, policies and procedures from time to time
• Cards Application Management and Support.
• First level Support for Production Issues on Cards/Payment Gateway
• Manage IT projects for new implementation and other IT Projects (as required) in coordination with internal and external stakeholders
• Manage the implementation of compliance, risk and information security requirements for my area of responsibilities
• Regular follow up with the stakeholders on various projects ( support / in progress ) to make sure that we are following the plan / meetings include brainstorming and knowledge transfer and discussion of the difficulties met
• Meetings with vendors to make sure that we have the required level of support of production system, and to plan for delivery of new projects
• Technical and Functional analysis of new Projects and Implementation Support to Banks’s business, Meeting deadlines by coordinating with all Stake holders
• System integration testing and User testing Support for new initiatives and Bug fixes.
• Handling Ad hoc Requests from Business Users across various departments
• Support all bank different units and any delivery channels
• Develop and generate business reports
• Implement Central Bank, VISA and MasterCard compliance requirements
• Adhoc Report Requirements from Various departments. EDW Reporting, Credit bureau Reports, etc
• Represents the team and contribute in various meetings and ensure relevant matters are effectively managed with in time lines agreed. Example: Cards Business Meeting, Weekly Projects Meetings with Vendors and stake holders. Invoice Processing for Related Vendors. Undertake any other duties assigned by senior Manager Cards and Channels.

Requirements

Minimum Qualifications:

• Bachelor’s degree in Computers / applications, preferably Master’s Degree or equivalent banking professional certification.

Minimum Experience:

• 5 to 10 Years Relevant Experience in cards application (PowerCARD or Similar)

Skills & Knowledge:

• Deep knowledge of Cards Business in Qatar/ Region
• Extensive experience in HPS PowerCard system
• Strong DBA skills in Oracle, SQL
• Oracle Forms, Oracle Application Server
• Experienced Unix / Linux/ Windows OS environments
• Excellent Problem-Solving skills
• Demonstrate strong Experience in Production Support and Project management
• Strong interpersonal and Communication skills both Oral and written to interact effectively and professionally with various stake holders. • Pro-active and self-driven personality who initiates beneficial tasks to team and organization

About the Company

Ever since Ahli Bank QSC (Ahlibank) was founded in 1983, more than 30 years ago, we have stayed true to our traditional values – qualities that define who we are today. Ahlibank’s vision is to be at the heart of the community and our promise is to give our customers the most personal banking experience and retain our strong traditional values whilst embracing change.

We updated our brand in 2014 to symbolise the changes taking place at the bank. As part of this initiative we have launched new branches, rebranded existing branches and ATMs, a new website and online banking platform. In the coming months, Ahlibank will continue its journey to deliver modern banking at the heart of the Qatar community. Our brand identity is a modern interpretation of a potent symbol from Qatar’s past, the oyster shell.

Our vision is simple and captures our ultimate goal to be at the heart of the Qatar community.