Performance Manager

Job description / Role

CLIENT

Linum Consult’s client is a major consultancy operating in the Middle East. Due to continued growth, they are currently seeking a Performance Manager specialising in transport operations to join their team in Qatar.

RESPONSIBILITIES

• Leading the performance regime activities for the light rail networks, customer service centre, and bus network
• Developing, implementing and managing the company’s performance regimes and reporting systems, whilst developing standards & achieving targets for operations, maintenance, asset availability, service quality and safety
• Managing the Performance Regime to measure the effectiveness and the quality of the service delivered by Service Providers, as well as the satisfaction of customers
• Managing the development and implementation of the performance management and reporting systems (PMRS), ensuring the systems are fully functioning, integrated with other railway systems and are fit for purpose
• Coordinating the Attribution Board (techno/commercial)
• Managing the day-to-day operations of the PMRS
• Reviewing, surveying, assessing, auditing, and validating the Service Provider’s KPRs with all relevant departments during the revenue service period

Requirements

PROFILE

• Bachelor’s degree Engineering or Business, preferably with a masters or MBA qualification
• At least 10 years’ experience working in the rail industry, within the areas of Performance, Controls, and Commercial
• Working knowledge of control centre operations, station operations, train operations, and depot operations, and service quality regimes
• Preferably have international experience in a multi-cultural environment
• Ability to multitask and analyse situations promptly and without bias: determining the proper course of action without jeopardising human safety, quality, and the committed performance targets
• Excellent communication, decision-making, and interpersonal skills

APPLICATION PROCESS
If you fulfil all of the key criteria for this position, then please apply online.

About the Company

Linum Consult is a niche global consultancy specialising in international recruitment of white collar workers across the Construction & Engineering, Mining and Oil & Gas sectors. We provide a full 360 consultancy service for clients, candidates and partners to eliminate the potential pitfalls of international mobilisation.

All Linum Consultants are industry experts with in country, international, multi-cultural experience. We provide precise market information combined with local knowledge to help facilitate informed decisions that are often life changing.