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Job description / Role
Location: Doha, Qatar
Executive Summary
Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.
OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 7 interactive galleries comprising over 45 hands-on exhibits.
The awesome team at OliOli® comes from over 10 countries including United States, Scotland, India, Philippines, South Africa, Pakistan, Latvia, Mexico, and Jordan.
The Imaginators are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOli®s brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.
FOUNDERS BACKGROUND
We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.
KEY DUTIES & RESPONSIBILITIES
Guest Experience and Service
• Be an ambassador for the OliOli® brand; ensure that every guests experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
• Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
• Provide excellent guest service, and facilitate guests experience and journey through a proactive and thoughtful interaction
• Contribute to a positive, team-based, and guest-first centric culture
• Manage groups of children from schools, birthday parties, or camp activities
• Attend to guest queries/complaints. Amicably resolve maters with dissatisfied guests
• Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit
• Comfortably facilitate and manage exhibits spaces and components
• Collect and communicate guests feedback and suggestions
• Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials
Exhibits area / Education
• Have an honest and comprehensive understanding of OliOli®s philosophy and developmental, pedagogical, and other learning objectives
• Develop a deep understanding of the learning opportunities for each exhibit/gallery
• Understand and stay current with the exhibit and program initiatives
• Participate in training programs designed to enhance interaction with guests in the OliOli® manner
• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)
• Manage the use, quality, and organization of consumables
Safety / Security
• Provide a safe environment for all guests, specifically for the children
• Communicate any safety/ performance issues regarding exhibits components
• Adhere to all policies and procedures of OliOli®
• Assist guests in case of an incident or an emergency situation
• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)
Other Responsibilities
• Working with other colleagues, proactively contribute to the success of any special events and programs
• Work effectively with temporary staff (many of whom are expected to be students who are not likely to have extensive work experience)
• Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives
Physical Demands
• The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements.
• This position requires the ability to do one or more of the following throughout the day stand, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights. Involves frequent repetitive motion.
• The noise level in the work environment is highly variable, from quiet to loud.
• The working timings include morning and/or evening shifts. Weekends and holidays work are required.
• Uniform/dress code required.
Requirements
Qualifications
• Advanced course work or experience in customer service, education, family learning, or retail operations preferred
• Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms
• Excellent communication skills and ability to interact positively with children, adults, and large groups
• Experience working in a fast-paced, high-volume environment
• Ability to work with diverse staff and guests.
• Excellent grasp of the English language. Arabic is a plus
Traits & Characteristics
• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
• Lots of positive energy; respectful of diversity; patient; empathetic; friendly; kind
• Interest and enthusiasm for working with children and families
• Adaptable to perform a variety of duties
Education
• College degree is required. Education in early childhood development will be a plus.
About the Company
OliOli® is the Hawaiian word for 'joy'. With 8 galleries and over 40 exhibits, OliOli is an interactive play museum of delights to stimulate a child's body and mind.
We exist to bring wow experiences to children of all ages - creating a wholesome and delight-filled alternative to screen-based fun. Each space has been thoughtfully conceived with creativity and innovation, designed to inspire, stimulate imagination and curiosity, and spark a love of learning.