Job closed
Ref: LP119-312
Job description / Role
Key purpose:
The purpose of this position is to work alongside both the Serco Finance Business Partner and the Serco Middle East Procurement Business Partner to ensure that effective procurement services are provided to the contract.
The job is also to develop strategy to provide commercial expertise, advice and clarify on all aspects of the concession agreement of the contract.
Key accountabilities
• Supervise and oversee all aspects of procurement activities for the contract;
• Ensure effective procurement planning is in place for the contract;
• Allocate resource to ensure all procurement activities are undertaken in a timely manner;
• Ensure procurement activity for the contract is managed within agreed budgets;
• Ensure all Serco governance is followed and all paperwork and approval hierarchy is adhered to;
• Work with Procurement Business Partner to ensure that the contract procurement strategy is aligned with the Serco Middle East strategy;
• Supervise the contract Procurement team, ensuring the team is performing to the required standards and in compliance with the standard procedures;
• Ensure the clients’ procurement governance is followed and adhered to at all time;
• Regularly meet with relevant clients to ensure they are satisfied with the performance of the Procurement department;
• Take responsibility for day to day commercial aspects of the concession agreement;
• Work closely with the client to ensure all contractual issues are fully documented and issued through the Acconex system;
• Work with all members of the contract management team and identify areas of concern and resolve all issues;
• Take full responsibility for the administration of the contract including preparing Initial Variation Agreements, Project works, Compensation Events and Claims;
• Work with the managers to develop their commercial understanding and abilities including hosting workshops and education sessions;
• Be able to identify out of scope work and advise on the process to recover from the client, including giving advice on the schedule it needs to be claimed under;
• Ensure all new starters receive a full departmental induction and all necessary training for them to become competent in their role within their probation period in conjunction with the Training Department;
• Ensure the on-going competence of all team members and arrange any training that may be required to ensure up-skilling and continuous development of staff capability;
• Own the competence management system for the team and regularly audit competence records to ensure correct completion;
• Review con-conformances raised against the department regularly and assign resource to close out overdue Non-Conformances (NCs) within agreed timescales;
• Lead, manage and motivate the team, including coaching departmental supervisors or team leaders;
• Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plans;
• Own departmental succession and development plans;
• Ensure that employees understand how they contribute to departmental and organisational goals;
• Comply with all Serco SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures;
• Perform and carry out other duties as instructed / directed by the Serco Transport Finance Business Partner.
HSQE Responsibilities and Information Security Responsibilities
• To be aware of, and play an active role in the development and implementation of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements, to ensure that these are implemented within their area of responsibility;
• Understanding of personal responsibilities and contribution, and those of their staff (including subcontractors) in achieving compliance with the Integrated Management System and Competence Management System requirements, control measures and legal requirements by contributing to, or leading environmental impacts and aspects assessments, job safety analysis, information security risk assessments and competence assessments within their area of responsibility. Ensure that the results of such assessments are embedded in management systems, that these systems are communicated to those affected. Ensure that staff understand them and the potential consequences of departure from the arrangements in place;
• To exercise a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility;
• To use safety equipment (including PPE) as required and intended and observe that this is also enforced within their departments and among subcontractors and third parties working in Serco’s controlled premises/systems
• Ensure that a good HSQE and Information Security culture is promoted within their departments and among their peers, subcontractors and third parties;
• Lead by example and ensure that ways to conserve energy, water and resources and minimize the generation of waste are identified within their area of responsibility;
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
• Conduct regular reviews on the HSQE and Information Security Performance within their departments and seek ways to continually improve.
• Carry out regular health and safety tours and inspections.
Requirements
• Ideally a degree holder or high diploma of post secondary education in business or public administration, science or a related discipline;
• Good Contract administration background;
• A minimum of 5 years, preferably 7 years, of work experience in high volume non-technical procurement activities including contract administration and contract writing;
• Proven experience and ability of organising and maintaining contract and project documentation, ability to negotiate maturely and confidently with contractors and customers;
• A sound professional contractual and purchasing background and experience in preparing tender contracts, procedures, technical specifications, safety and quality plan as required;
• Contractual and commercial experience in dealing with clients.
Essential technical, professional skills, knowledge and essential experiences
• Sound commercial judgment in procurement reporting with an analytical approach would be highly desirable;
• Knowledge with ERP (enterprise resource planning) and PC literacy skills are essential;
• Must be a skilled manager in communicating, motivating and developing staff;
• Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;
• Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets;
• Management skills
• Highly detailed
• Strong client management skills.
• Evidence of successfully contributing to and implementing strategies and plans.
• Strong communication skills in all forms including written, oral, email, telephone, and presentation
• Ability to cope with competing demands and to prioritise tasks
• A positive attitude to dealing with people
• Capable of working independently, and having responsibility as an individual
• A mature, proactive and responsible approach to work with initiative and problem solving capability.
• Ability to understand complex systems and possess good IT skills.
• Flexibility, excellent attention to detail, ability to identify key issues and manage an environment of regular change.
• Ability to think strategically, execute quickly and adjust plans to meet organizational needs.
• Ability to hold sensitive and confidential materials in strict confidence.
• Function as a resourceful and proactive team member.
• Strong organizational skills with the ability to prioritize and multi-task and meet deadlines and schedules under high pressure environment.
• Strong analytical skills; ability to work with complex issues and detailed information.
• Ability to collaborate effectively with cross functional teams.
• Good judgment and decision-making skills.
• Adapt well to changing priorities.
• An assertive completer finisher with high level of personal presence and credibility.
• Ability to influence senior management and establish and maintain collaborative partnerships.
• In-depth ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Thorough understanding of all aspects of safety issues related to railway operations.
Additional dimensions, KPIs or special features of the role
• Role requires full professional understanding of a subject area/ specialized function supported by a professional qualification and will be responsible for setting objectives for the department/ function/ team;
• Takes actions to build a cohesive team in which all members are included and enables the team to contribute to the highest potential;
• Decision making authority for operational and tactical decisions, within an existing framework; will impact a range of customer or contract related activity;
• Manages teams within sub functions or related sub functions, including recruitment, performance management, motivation, capability and discipline of team.
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.