Quality Assurance Manager and Executive Secretary

Job description / Role

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description

What you will be doing:

- Ensures that the Pullman Brand Standards are adhered to and conducts regular audits
- Adheres to the compliance requirements and standards related to ALL Safe, RPS, Accor Live Limitless and IAuditor
- Implement quality assurance processes that meet the company's mission, target guest needs and focus on continuous improvement in the business
- Monitor hotel audit standards, LQA and Guest Quality Report such as Trust You
- Review the performance and operations through monitoring self audit results and regional audits
- Takes part in meeting the department's targets by following the procedures and internal audits applicable in the hotel
- Administer the day-to-day operation of the Executive Office
- Maintain executive's agenda and assist in planning appointments, board meetings, conferences etc.
- Attend meetings and keep minutes
- Make travel arrangements for executives
- Handle confidential documents ensuring they remain secure
- Conduct research and prepare presentations or reports as assigned

Requirements

Qualifications

Your experience and skills include:

- Minimum of two years quality assurance and executive administration experience, preferably within a hotel environment
- Computer literate in Microsoft Window applications required
- Excellent communication and organizational skills
- Strong interpersonal, problem solving, and leadership skills
- Self-starter, well organized, extremely detail-oriented, and assertive team player willing to take ownership of responsibilities, and possess a high level of positive energy and drive
- Excellent time management, organizational, coordination, and communication skills (verbal and written)
- Able to effectively communicate while employing diplomacy with executives within the organization on a global scale
- Excellent English oral and writing skills

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.