Quotation Engineer - Equipment

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Ref: HP647-2358

Job description / Role

Employment: Full Time

Job Purpose:

- Responsible for ensuring customer satisfaction by responding to questions, concerns, and needs.
- Identifies customer needs early in the process.
- Learns customer needs early in the request process and can please the customer quickly.

Accountabilities:

Essential functions and responsibilities include the following. Other functions may be assigned.
- Promptly answers and responds to customer calls by determining needs, answering questions, or transferring to appropriate internal personnel, if needed.
- Selects, prices, quotes, closes, and enters all HVAC related products/services.
- Processes quick ship, all HVAC related products/services for TL and SE.
- Prepares and maintains project files for business quoted.
- Responsible for order write-ups, submittal preparation, order follow-ups, order expediting, or Service order routing.
- Coordinates order and shipment procedures.
- Flexibility to work overtime/weekends, as required.

Requirements

Knowledge Skills and Experiences:

Education and/or Experience

- Degree in Mechanical Diploma or an Engineering diploma.
- One to two years customer service or HVAC experience a plus.

Language Skills

- Must be able to communicate effectively with others over the phone. Ability to communicate in English, knowledge of Arabic is an added advantage.

Mathematical Skills

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: