Receptionist

Job description / Role

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Internal Firm Services - Other

Management Level
Associate

Job Description & Summary
A career in Office Management, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- To operate the switchboard and handle reception area activities.
- Serves as the first point of contact with the firm and the office for visitors and callers.
- Handle all internal and external inquiries and carry out administrative activities of the front office.
- Adhere to the allocated budget for the administrative function of the office.
- Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately.
- Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
- Operate the switchboard screen and route incoming telephone calls, take messages, and answer incoming queries.
- Maintain visitor and caller logs.
- Answer queries from visitors and callers, and refers them to the appropriate person.
- Perform general maintenance of the reception area.

Requirements

- Manage client room bookings.
- Manage smart office catering invoices ensuring cost centers & approvals are submitted.
- Manage smart office parking & support staff for ad-hoc booking.
- Manage floor operations eg. cleaning, FM.
- Act in accordance with regulations.
- Perform other administrative duties as required.
- Manage & overlooking for the mailroom for outside delivery / courier services with the help of the office administrators.
- Grant temp access card for the staff if needed.
- Manage OA's and make sure they submit their leaves.
- Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met.
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.