Recreation Supervisor

Job description / Role

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Scope and Objectives

The Recreation Supervisor is responsible for the oversight of the pool and recreation areas which may involve supervision of the kid's club. This includes daily supervision and leadership of the teams supporting the overall recreation services for hotel guests and members.

Administrative and Financial Responsibilities

- Manage team schedules to maximise efficiency and offer administrative support for all reports related to recreation
- Maintain accurate records of all data produced by recreation department.
- Support the Manager to track all internal inventories for the department and report any variances of equipment lost, stolen or broken.
- Review purchase requisitions required to have adequate stock of equipment and supplies.
- Submit monthly reports relevant to income of recreation and or relevant departments.
- Provide performance reviews as needed.
- Report any maintenance requirements of the recreation areas.

Guest Quality and Operational Excellence

- Recognise arrivals of all VIP guests arriving in the spa/fitness/recreation facility and the hotel.
- Ensure the facility is in peak condition and clean at all times.
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
- Ensure guest / member preferences and special requests are accommodated to the best of the property's abilities.
- Ensure the facility is receiving the highest ratings from the guest satisfaction surveys.
- Deal with any guest complaints, comments or concerns with discretion and urgency.
- Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
- Ensure lighting and music levels are correctly set and maintained.
- Knowledgeable of the spa's and recreation reservation systems, POS system, operation & control of systems and equipment.
- Maintain the professional set up of all guest access areas, and any supporting facilities.
- Remove any dishes left by the guests and clean them.
- Ensure all areas are stocked as per standard with appropriate supplies.

Requirements

Qualifications

Education and Experience

- Work experience in pool, recreation and fitness areas of a leading membership club.
- 5-star luxury experience is an asset.
- Minimum of 2 years' experience in the fitness industry or hospitality.
- CPR - Basic Rescuer

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.