Reservation Agent

Job description / Role

Job Description

- Provides a friendly and personal welcome for guests
- Ensures that administrative procedures never take priority over guest relations
- Makes every effort to meet guests' needs to conclude a sale
- Deals swiftly, efficiently and sensitively to all guest requests and follows through
- Helps encourage guest loyalty by developing friendly, personalized relationships
- Conveys the brand and hotel image through his/her irreproachable attitude
- Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account
- Identifies the new customer and modifies the sales pitch accordingly
- Informs customers about the services on offer at the hotel and encourages them to use it
- Maximizes upselling and offers appropriate room category for the guest
- Be familiar with the local area around the hotel, including the competition
- Suggests other Accor hotels to customers if the hotel is full
- Promotes the Group loyalty program (Accor Live Limitless)

Requirements

- Diploma or degree in hospitality or sales is an advantage
- Preferably has 1 or 2 years' experience in a customer service or telephone contact position
- Accessible to beginners, with on-the-job training on the same position
- Knowledge of reservation and distribution tools
- Knowledge of the hospitality sector
- Computer literate: desktop applications and internet
- Is conversant and has good working knowledge in English Language
- A third language would be a plus

Your experience and skills include:

- Excellent interpersonal and communication skills
- Ability to prioritize work in an environment with multiple interests
- Ability to handle complex and confidential information with discretion

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.