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Senior Manager Demand Management

Ooredoo Group

Doha, Qatar

Ref: OP853-101

Job description / Role

Employment: Full Time

About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. The quality of the customer experience when accessing its services sits within this BU and therefore it plays a significant role in the delivery of revenue and satisfaction targets.

The Demand Management function plays a critical role by managing the product portfolio based on business proposals and change requests raised by BUs and ensuring effective delivery

About the Role:

This role will be responsible to ensure timely and quality delivery of demand requests from different business units through management of end-end process and delivery points by IT and / or Network teams.

If you would like to view the full role profile please click here

About You:

You should have at least

- 10 years' experience in telecom industry with significant experience in both business and technology.
- Hands on experience in managing teams delivering Demand Requests in a similar industry.
- Techno functional knowledge of end to end telecom processes & systems that include BSS/OSS, CRM, order management and configuration, order fulfilment, billing (mediation and rating), charging, provisioning and network operations.
- Experienced in the implementation of digital technologies (e.g. web portal, mobile apps, social media platform)
- Strong understanding of product development and the supporting technology requirements
- Experience of leading requirements gathering activities using workshops and interviews
- Knowledge and experience in using modelling tools (e.g. Visio) preferred
- Knowledge on Standards such as eTOM, ITIL preferred
- Knowledge of Agile and iterative development methodologies.


Minimum Qualifications:

- Bachelor's Degree in Telecom engineering, or equivalent .

Note: you will be required to attach the following:

- Resume / cv

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.

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