Senior Manager - Merchant Operations

Job description / Role

• Handel electronic payment transactions and credit card processing - Preparing/Reformatting Q-Pay MICROS and AMEX and AMEX Government files.
• Complete P.O.S transactions file processing and transaction verification, raising IR, CR or SARF calls in case of system failures.
• Train and supervise Merchant Officers to ensure that deadlines are met and tasks are completed in line with the Bank’s policies and local regulations (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Identify areas of improvement and partner with the senior Leadership Team and other departments to implement new KPIs and best practises where you see appropriate.
• Role reports into the Deputy Department Head

Salary:
QAR 65,000 to 75,000 per month inclusive of fixed allowances.
Additional benefits: Health Care, Pension, Travel, Annual Bonus, Housing, School Fees, Additional Benefits & Allowances

Requirements

• Experience with various POS systems.
• Prior experience working within Merchant Operations and treasury within a Private Banking environment.
• Strong understanding of relevant compliance and regulatory guidelines with the ability to coach other team members on best practices.
• Excellent communication skills and ability to work effectively with various stake holders within the Bank including colleagues and clients.
• Located in Qatar.

About the Company

Aiming to be a partner, not just a provider, Redstone offers executive search solutions to the global Commodities, Private Banking, Wealth Management, Legal, Risk and Compliance industries.

Redstone Commodity Search

Redstone Commodity Search works with Trading Houses, Producers, Majors, Utilities, Merchants, Hedge Funds, Investment Banks and Brokerages within the physical and financial global commodities markets. We cover mandates across the global Energy, Metals, Soft Commodity and Agricultural sectors, assisting clients in finding the right talent for their hiring needs and helping candidates to select the right challenge for their career advancement.

Redstone Private Banking Search

Our team of consultants at Redstone Private Banking Search offer advice to Private Banks, Boutiques, Family Offices, Wealth Managers, Fund Managers and Investment Houses worldwide. We are dedicated to fully understanding our clients’ business, culture and development plans to search and select the right candidates for each of our clients’ recruitment projects. Moreover, we always endeavour to guide our candidates in the right direction to further develop their career.