Senior Product Specialist

Job description / Role

• Position Title: Senior Product Specialist
• Department: CSSD

Key Responsibilities
• Customer/Supplier: Internal
• First level customer/ supplier interface
• Solves Tier 1 escalated problems within prescribed guidelines ensuring complete customer/ supplier satisfaction and contributing towards developing customer loyalty and principal retention.
• Interface with Finance & logistics team to ensure on-time deliveries of products and collections of payments from customers and goods ordering and payments to suppliers
• Monitors internal stock level to maintain proper supply chain.
• Prepare yearly forecasts & budgets and draw up weekly/monthly action plans to achieve the same.
• Work closely with all departments, especially the project team to ensure timely execution of projects

Customer/Supplier:External
• Prepares technical & commercial proposals & offers
• Promotes companies’ products to customers on daily basis and attends to their concerns & issues.
• Ensures proper transfer of information from clients to suppliers and vice versa.
• Informs Suppliers of any adverse product performances to take suitable action on time.
• Updates clients of latest product releases and other developments.
• Develops good relationships with Logistics team & management of suppliers

People Management
• This position does not have a management role.
• However if & when required, mentoring/ coaching a new product specialist is needed.

Analysis
• Gathers and derives knowledge from moderately complex and difficult to source data, which are from multiple sources.
• Analyses market trend, new product-worthiness, doctor’s skills and demand to provide specific product support to customers and also to devise procurement & stock strategy
• Timely analysis of issues and product concerns to provide on-the-spot trouble-shooting wherever possible.
• Analyses accounts receivable ageing reports and provides reports to DM & FM.
• Conducts competitive quality analysis on products being promoted.
• Analyses brand performances for negotiations with suppliers for price, credit & other commercial terms.

Innovation
• Identifies needs and improvement opportunity and provides information to Managers or Suppliers in order to facilitate change or improvement.
• Provides recommendations for product promotions, special offers & projects.

Operations
• Responsible for planning and maintaining inventory of the department.
• Responsible for proper expiry management of products.
• Ensure timely invoicing, deliveries and installation of related products at Customer site.
• Follow up tough collection accounts.
• Negotiate better pricing & offers with suppliers.
• Monitors work of Sub-contractors/ consultants, whenever they’re employed for projects.
• Assists Project Team in executing related projects.
• Provides Finance Team with all assistance to ensure proper collection of receivables and transfer of payables.
• Assist Engineering Team with installations & maintenance of equipment’s.
• Ensure complete customer satisfaction with regards to products and support.
• Follow up with the payment.
• Watch up the deadline of each order and make sure to strict this deadline.

Strategy
• Prepares and executes yearly forecast & strategy to increase revenue for the company and suppliers.
• Provide inputs into long term plans of the company by understanding changes in the industry dynamics both local & worldwide.
• University Degree with a medical background Biomedical Engineer, Doctor of Medicine,
• Bachelor of Pharmacy, Nursing
• Minimum of 2 years’ experience handling Sales of CSSD lines.
• Should have strong communication & negotiation skills.
• Should be able to work under pressure and be able to meet deadlines.
• Should have advance computer skills.
• Well versed in English language, knowledge of Arabic is an added advantage.

Education, Qualifications, and Specific Experience:
• University Degree with a medical background Biomedical Engineer, Doctor of Medicine, Bachelor of Pharmacy, Nursing
• Minimum of 2 years’ experience handling Sales of CSSD lines.
• Should have strong communication & negotiation skills.
• Should be able to work under pressure and be able to meet deadlines.
• Should have advance computer skills.
• Well versed in English language, knowledge of Arabic is an added advantage.

Salary:
QAR 11,000 to 12,000 per month inclusive of fixed allowances.

About the Company

At Culture, we're more than just recruitment. We're a family, a team and we're damn good at what we do.

We know it's cliche, but for us, it's not a numbers game. We're here to build real connections with each and every one of our partners, clients and candidates. It's about making a difference - to someone's career, to a business's bottom line, to a person's life.

Each of our consultants come to work every day for different reasons, but what it boils down to is that whoever we're working with, we actually give a sh*t.

We care about the future of the candidates we place, we care about the growth of the businesses that we work with and we care about our team, because without them, our business just wouldn't work.