Senior Server

Job description / Role

To serve customers and to attend to the customer's needs and ensure compliance of work station to the Foodmark operational standards.

DUTIES AND RESPONSIBILITIES

- Arranges tables, chairs, plates and table settings as prescribed.
- Obtains current information regarding soup of the day and lunch special, as well as menu items not available for the day.
- Receives, smiles, greets and ushers guests to table.
- Presents menus and answers all questions regarding food and drink items.
- Removes excess table settings when customers are seated.
- Takes and repeats customers' orders and helps in selecting food items as necessary.
- Suggests and promotes specialty of the house, promotions and seasonal products.
- Makes sure orders are served promptly to customers and attends to additional orders and requests.
- Clears dirty dishes and merchandise additional menu items, including dessert, coffee, tea, etc.
- Presents guest checks or chits, receives payments and remits payments to the cashier.
- When customers are ready to leave, ushers them out with a smile and says, "Thank you, sir. Thank you, ma'am. Come again."
- Cleans tables and refilling water pitchers and ice buckets. Resets the table as needed.
- Maintains cleanliness in the dining area.
- Attends to customers' needs, requests, suggestions, inquiries and complaints.
- Prepares, cleans, and maintains the waiter station and dining area.
- Handles minor customer complaints, and refers major complaints to the Dining Supervisor.
- Replaces and refills condiments.
- Assists in conducting inventory of utensils.
- Performs other duties as assigned.
- To ensure accurate cash, credit card and voucher management in accordance with policies and procedures

Requirements

Knowledge, Skills & Experience

Education

- College graduate preferred but not required

Language
- English

Job Experience

- 6 - 12 months restaurant experience Technology

Others

- Communication
- Customer relations
- Use of order slips
- Serving
- Bussing
- Table skirting

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.