Senior Shopping Experience

Job description / Role

Senior Shopping Experience - IKEA - Doha Festival City - Doha, Qatar

We are seeking to hire a Senior Shopping Experience Assistant to couple good service with efficiency, in order to ensure that the customer leaves the store with a positive experience. The primary responsibility of supporting the cashiers to carry out the transaction correctly and safeguarding the company against any loss with a high focus on Customer Service.

Your job responsibilities will be including but not limited to the following:
- Receives, counts and signs off for cash float for the day form the Accounts Department.
- Ensure that the cash and coins are organised properly as per their denomination in the till.
- Prepares reconciliation document at the end of the business day accounting for all transaction. All errors to be pointed out and look to be rectified.
- Ensure that the transaction is timely and efficient, and there are no unnecessary delays.
- Ensures that the cashiers are trained and no item goes through the check out point without being scanned and accounted for.
- Train the Trainer
- Checking that the company is not subject to any fraudulent currency or a loss thereby.
- Check customer trolley in a polite manner so as to ensure that all items have been scanned.
- Ensure the waiting times are maintained as per the business plan
- Ensures that the Retail Pro system used by the cashiers is operational and has been updated with latest product information
- Ensure that all the relevant instruments for the smooth operation of the cash till are available i.e. the rolls for the credit card, belt is working, printer is working, documents for credit notes and other stationeries.
- Motivating the cashiers towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives.
- Be Train the Trainer for the cash department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
- Support the check out manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
- Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the cashiers and monitor sickness and other absences levels.
- Ensure that the cashiers are providing an excellent customer service and acknowledge the customers in line at the till

Requirements

- Commerce/ Accounting background an advantage
- 2-3 years’ experience in handling till transaction

Job-Specific Skills:
- Mathematical, Organisational and Customer Service Skills

Behavioural Competencies:
- Customer Focused
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.