Job closed
Ref: NP966-22
Job description / Role
Job Purpose: To achieve vision of Rail Industry to have the best in the world rail network by implementing and managing advanced smart services and by managing the Innovation via the Innovation Management process to continuously improve the customer experience.
Duties & Responsibilities:
Strategic
• Develops the smart service vision
• Creates and implements the Smart Service Strategy definition
• Defines the Smart Services vision and its strategy and roadmap
Operational
• Prepares and monitors the Smart Services unit dashboard and Key Performance Indicators
• Meets Key Performance Indicators according to targets agreed with Senior manager of Customer Service in areas of smart services and innovation
• Prepares and conducts the tender process for the smart services vendor selection
• Liaises with and monitors the Smart services contractor for the design, build and run phases
• Monitors the change management process
• Implements the Innovation Management Process
• Organises and prepares the Innovation Forum. Monitor the ideas generation and selection
• Prepares business cases for selected ideas
• Leads the technical part of the tendering process for the end-state operators in coordination with the procurement team during the Preparation, Clarification and Evaluation phases
• Liaises with the System team during the Design, Testing and Commissioning phases to ensure on behalf of Rail Industry that the operability of the systems aligns with best international practice
• Complies with all Rail Industry CMS Policies and Standard Operating Procedures;
• Provides support to Service delivery departments regarding for the resolution of complex issues, compliance issues and potential problems related to operations;
Accountabilities:
The job holder is accountable to the Senior Manager of Customer Service for Smart services and fares and Innovation.
Key Interfaces:
• Internal: All Service delivery departments, IT department, systems director
• External: Smart Services contractor, MSI, Shadow Operations Team, Systems Contractor & relevant external stakeholder
Requirements
• Education: The post holder must have both a qualifying degree and a successful working experience digital services project management; preferably within an operational railway organization
• 10 years Digital services project management (experience in railways desired) with a track record of developing & implementing delivering IT services. Experience in Innovation and Smart Services (Smart cities, …)
• Professional Training: Project management certification is desirable
Skills:
• Knowledge of risk management methodology and techniques
• Excellent verbal & written communication, including report writing
• Sound knowledge of Business Process reengineering, Project, Programme and Change management methodologies and their application
• Highly motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;
• Excellent analytical reasoning ability and capable of making decisions on complex matters;
• Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets.
Soft Competencies:
• Be able to communicate, lead and influence
• Be able to work with teams
• Be cordial and professional
• Be innovative
• Be able to effectively lead and chair meetings
About the Company
Tec Group International partners with organizations in different sectors to support their growth and development. Our core business is in the recruitment of highly specialized technical and operational personnel, usually at mid to senior level.
Additionally, we support the engagement of over 515 contractors worldwide as well as a number of executive search mandates.
Headquartered in London, we have progressed in 5 years from a single site business to a global operation. We have regional centres in London, Glasgow, Houston, Boston, Dubai and Qatar.
Our growth, despite progressive, has been modest and in-tune with our clients and their growth. We have 40 recruitment consultants and 11 support staff globally.