Spa Supervisor

Job description / Role

Spa Supervisor

What will you be doing?

- To assist the Spa Manager and guide the spa team in providing efficient, prompt, and personalized service to all guests in a safe and hygienic environment, in order to maximize guest satisfaction and organizational profitability in an atmosphere of teamwork and high employee morale.
- Responsible for keeping SPA and surrounding areas in a thoroughly clean, well-maintained condition.
- Strictly follow Lost and found procedure.
- Exercise and control strategies to break even while looking at ways and means for cost reduction without affecting quality.
- Effectively manage Spa department to maintain brand standards and assist in achieving budget and other agreed objectives.
- Reports directly to and communicates with the Spa Manager and / or the Hotel Manager on all pertinent matters affecting his/her department.
- Assists in supervision of all SPA areas.
- Work closely with other departments related to the to ensure effective customer orientated operation.
- Establish effective open communication lines throughout to ensure internal and external information is passed on to all levels.
- To deliver staff training programmes to keep ahead of changes within the industry to maintain and enhance the service standards of the operation.
- Implement duties in line with the set Quality standards, Security and Health & Safety requirements and applicable legislations.
- Conducts daily briefing in the absence of the Spa Manager.
- Foster good relationships with Guests and other organizational departments, to handle members' complaints and suggestions, promptly and professionally.
- To maintain an effective sales process to ensure all revenues are achieved.
- Evaluate the performance of the team and give feedback to the Spa Manager for individual development programs.
- Effective support with guests, ensuring their satisfaction with spa activities.
- Schedules and regularly conducts routine inspections of areas under his/her control.
- Is responsible for maintaining standards to ensure that facilities and equipment are clean, in good condition and well maintained and safe.
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of spa employees.

Requirements

Your experience and skills include:

- Diploma or degree in vocational hospitality
- 3-4 years experience in 4-5 star Hotel or independent spa
- 2 years minimum supervisory experience
- 2 years minimum as a trainer
- Sales & Customer Service Trainings

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.