Store Associate

Job description / Role

1. Provide the highest standards of customer service by demonstrating excellent knowledge of products and cashiering services

2. Ensure awareness and vigilance at all times of safety / security in the store without any negligence

3. Security check for the currency / credit cards / cheques etc. in case of any doubt and re-check credit card transactions

4. Patiently address all customer related grievances or get a concrete solution from superiors and feel customer satisfied with best shopping experience

5. Ensure that all sections/cash tills are neat and clean and all equipments are in working condition

6. Ensure the highest standards of merchandising and housekeeping standards are maintained in cashiering points at all times

7. Ensure and Function in a way wherein the store is ready for all Sales / Events / Promotions / Season Launch / Physical verification, etc at all times

8. Ensure proper rates / correct denominations are available on cash points and right prices are updated all times

9. Maintaining adequate stationary and ensure correct signage's are displayed

10. Keep full Control on audio/paging systems and announcements in the store

11. Advise all customers on Privilege Card scheme, Air-miles, Queries and any other related information that customer is interested in

12. An organized and time efficient approach in processing cash/credit transactions

13. Offer value added services like Gift Wrapping, special wrapping for fragile items or Special promotions if any

14. Participate in morning briefings and other meetings actively and utilize relevant information for self and business development

15. Actively support in all Audits of the store and implement given suggestions on time

16. Minimize all types of losses i.e. Cash shortages, Damages, shoplifting, etc taking place in the store

17. Train and support newly recruited staff and feel them comfortable in their assignments

18. Always keep an open eye view in order to understand/upgrade customer, product, buying, other services pattern in line with organization's expectations

19. Learn and practice other functions of the store/section and perform them as and when required

20. Check all cash/credit/foreign currency and prepare & verify day-end report and ensure entire cash and other valuables are kept in proper custody/control

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.