Store Manager

Job description / Role

Ensure customer service/sales takes priority over tasks

Optimise sales in line with company budgets ensuring right product at right time

Ensure all sales opportunities are maximised through effective use of all promotional/marketing opportunities

Ensure effective merchandising layout implemented in relation to sales targets and store objectives, utilising merchandising standards as set out in section 3

Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store

Monitor the handling of customer complaints in line with Company policy and seek regular feedback

Manage operating costs within budgetary guidelines

Ensure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all times

To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees

Ensure that staff have the skills needed to meet company expectations and identify and prioritise training needs accordingly

Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses

Ensure all staff are appraised in line with company guidelines (minimum one appraisal per year)

Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff's performance against expectations

Optimise the use of support resources, including the Asst Mgr, Visual Merchandising Coordinators, Trainers, Dept Supervisors, Cashiers, Back store staff, etc

Deal with staff grievances in accordance with the company policy

Ensure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroom

Maintain high standards of visual appearance throughout the store including all non-retail areas

Operate an effective stock management/Back store management system to maximise sales and profitability

Recommend price revisions to ARM and Merchandise Manager

Translate company strategy, objectives and policies into relevant, realistic working targets and practices for the shop. (ex - promotions, sales budgets)

Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff

Ensure seasonal peaks, troughs and important trading/promotional events are taken account of when preparing forecasts and staff rosters

Provide department reports on slow moving, fast moving and non moving items to the ASM / Dept Supervisors and Inventory Controller/Warehouse Manager

Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.