Store Manager

Job description / Role

• Ensure customer service/sales takes priority over tasks
• Optimise sales in line with company budgets ensuring right product at right time
• Ensure all sales opportunities are maximised through effective use of all promotional/marketing opportunities
• Ensure effective merchandising layout implemented in relation to sales targets and store objectives, utilising merchandising standards as set out in section 3
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store
• Monitor the handling of customer complaints in line with Company policy and seek regular feedback
• Manage operating costs within budgetary guidelines
• Ensure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all times
• To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees
• Ensure that staff have the skills needed to meet company expectations and identify and prioritise training needs accordingly
• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
• Ensure all staff are appraised in line with company guidelines (minimum one appraisal per year)
• Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff's performance against expectations
• Optimise the use of support resources, including the Asst Mgr, Visual Merchandising Coordinators, Trainers, Dept Supervisors, Cashiers, Back store staff, etc
• Deal with staff grievances in accordance with the company policy
• Ensure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroom
• Maintain high standards of visual appearance throughout the store including all non-retail areas
• Operate an effective stock management/Back store management system to maximise sales and profitability

Requirements

• Recommend price revisions to ARM and Merchandise Manager
• Translate company strategy, objectives and policies into relevant, realistic working targets and practices for the shop. (ex - promotions, sales budgets)
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff
• Ensure seasonal peaks, troughs and important trading/promotional events are taken account of when preparing forecasts and staff rosters
• Provide department reports on slow moving, fast moving and non moving items to the ASM / Dept Supervisors and Inventory Controller/Warehouse Manager
• Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.