Store Services Manager

Job description / Role

The Store Services Manager is responsible for managing maintenance issues, supervising and validating contractor work, handling maintenance agreements while aiding in the budgeting and reporting processes.

Key Accountabilities
• Negotiate and manage all maintenance contracts and cleaning services.
• Follow up on stores' adherence to set policies while ensuring high service level and performing continuous quality control.
• Support the development of facilities procedures, policies and processes and establish best practice methodology to maintain retail chain and support functions and energy management issues.
• Manage maintenance team and contractors and prepare written and oral progress reports for facilities maintenance projects.
• Inspect and approve workmanship of finished installations and ensure conformity to plans and specifications on facility maintenance projects.
• Prepare the department's annual budget and business plan, report and predict repair/maintenance problems and costs and check, validate and process vendor invoices.
• Handle the hand over and follow up of stores from the engineering department to the commercial team.
• Oversee the repair and maintenance vendor selection process and develop spare parts list/inventory levels.
• Manage the completion of minor renovation in stores/back office.
• Carry out functional supervisory responsibilities that include planning and assigning tasks, seeing deadlines, monitoring results and quality, recruiting, providing training and handling team's request.

Requirements

• 5 years of experience in facilities management, in retail area is a plus, background in civil work is a plus
• Bachelor's Degree, Technical Degree in civil work is a plus
• Fluency in English
• Proficiency in MS Office

Competencies
• Analytical Thinking
• Attention to details
• Commercial Understanding
• Developing and Motivating Others
• Driving and achieving results
• Initiative
• Strategic Thinking

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.