Talent Acquisition Manager

Job description / Role

Scope and Objectives

The position will manage all elements of the Talent Journey including full cycle recruitment, sourcing and selection, onboarding process, staffing analytics for the hotel along with developing employer branding initiatives which support the hotel's business objectives in hiring the right and best talents to meet operational needs as a world-class hospitality icon.

The selected candidate for this position will be accountable to execute the broad business objectives, planning, reporting and communicating with all properties in a professional manner; additionally, he/she will utilize the Talent & Culture Business Plan aligned with the Brand Strategies to enable the Talent Pool Success.

Primary Responsibilities

Help Maintain the Company Culture

- Promote, live and demonstrate Company Values;
- Ensure that the colleague and the guest are at the center of everything that Talent & Culture does;
- Ensure that all team members feel trusted and valued for their contribution.
- Understand the recruitment needs and process
- Facilitate postings, interviewing and procedures in resignations, promotions and terminations are connected to recruitment
- Maintain turnover stats and reports including annual recruitment plan
- Maintain updated salary matrix

Supports Work on Employer Branding

- Assists to strategies and drive ongoing progressive and best practices in enhancing employer branding as an employer of choice.
- Assists to sustain the hotel's position as an employer of choice and a leading world-class hospitality icon.
- Assists to benchmark against the best-in-class not only within international and local hospitality but across all industries worldwide.
- Coordinates with Marketing Communications in work related to employer branding.
- Assists in the preparation and submission of Talent and Culture related awards.

Selects and Recruits the Right and Best Talents

- Works with Operational Executive, Department Heads and Section Heads to develop and propose plans relating to manpower requirements in ensuring that the hotel is correctly staffed according to the projected level of business.
- Determines recruitment needs and develops strategies for different profiles of candidates.
- Analyze and communicate with Leaders to action their department recruitment needs
- Lead and own the recruitment process for hotel.
- Promotes and administers the hotel's colleague referral program.
- Ensures prompt and accurate posting of job vacancies on various sites - hotel website, job and school portals, etc.
- Organizes, coordinates and participates actively in recruitment campaigns e.g. career and job fairs.
- Sources for passive candidates proactively.
- Manages selection processes for successful recruitment placement.
- Assesses and evaluates prospective Heartists.
- Initiate employment contracts, background checks and reference checks.
- Discusses package expectation with candidates before making job offers.
- Ensures smooth transition and onboarding experience to the Talent and Culture operations team upon completion of successful job offers.
- Facilitate and maintain matrix of internal movements, transfers, retirements, resignations.
- Ensure proactive and robust recruitment process through effective forecasting, analytics and communication with department heads.

Induction and Onboarding

- Follow and implement all Company and brand established onboarding procedures which ensure new Heartists feel welcome and all team members are prepared for the new Heartists arrival.
- Manage Acquisition Systems.
- Manage all new hire paperwork and files.

Administration

- Maintain job descriptions and job specifications relevant with current of skill requirements.
- Maintain accurate, confidential records on employees' files.
- Assist with the day-to-day administration and coordination of all activities within the Talent & Culture Department including: filing, photocopying, collating, mail, courier, phone and fax; typing of correspondence, reports, charts, tables, brochures and other collateral materials; drafting correspondence on own initiative for the approval of the Talent & Culture Director; maintaining a confidential, accurate and organized filing system for employee personnel and disciplinary files.
- Support the coordination employee related activities and events.
- Other duties as assigned.

Compliance

- Understand, communicate, implement, and adhere to all Talent Acquisition policies & procedures.
- Ensure all required administrative process' are up to date and deadlines met.
- File accuracy of all documentation.
- Live and breathe being a brand ambassador to our Heartists and brand.

Liaises with Key Agencies and Vendors for Manpower and Possible Sources of Recruitment

- Networks with employment agencies, educational institutions, government bodies, etc. for manpower and possible sources of recruitment to keep tap on new avenues and government grants available.

Assists in Benchmarking for Competitive Compensation and Benefits Structure

- Assists to benchmark against the best-in-class in luxury hotels.
- Assists to check with other industries for innovative initiatives and programs to adopt, modify and implement.

Ensures Positive Candidate Relationship Management

- Provides candidates with a warm welcome and personal experience.
- Contacts and replies candidates promptly and professionally.
- Ensures that unsuccessful candidates receive a reply, and resumes are kept in database for future reference.
- Communicates follow up conversations with the Talent and Culture Operation team.

Involvement in Wider Job Function Relationships

- Assists and supports the Talent and Culture team in projects and Heartist activities as required.
- Implements corporate Talent and Culture initiatives and programs on timely basis.
- Upholds AccorHotels Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect in the execution of all duties and responsibilities, and in ensuring full compliance by all departments.
- Participates and supports sustainability in corporate initiatives and programmes such as Planet 21 - Corporate Social Responsibility, Diversity and Inclusion, Women at Accor Generation (WAAG), etc.
- Performs any other duties and responsibilities that may be assigned.

Main Complexities/Critical Issues in the Job

- Ongoing national manpower challenges and shortages with limited foreign work pass quota.
- Challenges in attracting and retaining local talents to work in the hotel industry.
- Competing with other industries in compensation and benefits.
- Labor intensive in a luxury hotel set up despite implementation of suitable technologies and systems.
- Short operational cycle and lead time in forecasting manpower needs.
- Response lead time when deciding to make job offers to candidates.
- Response to candidates on timely basis.
- Handling candidates' expectations on position and package.

Requirements

Knowledge and Experience

- Tertiary education with specialization in Human Resources from a reputable institution.
- Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word).

Competencies

- Hotel Operation experience is desirable.
- Oral fluency and written excellence in English.
- Knowledge of local labor law and employment law requirements.
- Ability to speak other languages and basic understanding of local languages and dialects an advantage.
- Strong communicator with presentation and influencing skills.
- Strong interpersonal skills with ability to work with Heartist from different cultures and connect well with Heartists at all levels.
- Good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
- Driven and ability to work independently with high proactivity in a dynamic environment.
- Ability to contribute and work effectively in a team.
- Creative and resourceful.
- Flexible and able to embrace and respond to change effectively.
- Sense of urgency.
- Loyalty, high integrity and ability to keep confidentiality,
- Advance Microsoft Office skills, specifically Excel is a must,
- Self-motivated, energetic, and participative.
- Multicultural awareness and able to work with people from diverse backgrounds.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.