Talent & Culture Manager

Job description / Role

T&C Manager

Reporting to the General Manager, the role holder will contribute to the performance of their area by facilitating the hiring and retention of exceptional talent as well as driving HR processes, heartist engagement, learning and development, performance and talent management and compliance initiatives within their hotel(s).

What you will be doing:

Employee Relations
- Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
- Work alongside with the function leaders to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the heartist in keeping with the company policy and local labour law.
- Be the champion of the processes to ensure that the leaders understand their role in the process as well as the fair treatment of the heartists.

Recruitment
- Hire new heartists in conjunction with the Departmental Leader through INES
- Use the interview guides provided and Talent Meter to gain further information on any potential candidate

Learning & Talent Development
- Ensure Departments have adequate Departmental trainers, and these are well utilised to the business's needs.
- Work with the Learning & Development leader on a 12-month training needs analysis that align with the hotel business plan.
- Ensure all mandatory training is compliant.

Performance Management
- Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
- Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
- Development Plans for all High Potential heartists in conjunction with the Learning & Development leader.
- Talent & Culture Metrics
- Be the champion of the following metrics and hold the other leaders and General Manager to account, give advice and guidance on where improvements can be made:
- Labour Turnover, reflect and guide on high turnover departments with regards to how to reduce it and share findings with the Exec Com.
- Mandatory Training - Heartist, Onboarding, Departmental Training etc 100% compliant
- Employee Engagement Score (EES) with action plans and follow up
- Internal Promotions & Transfers process
- Talent & Culture Framework review
- Employee Marketing
- Exciting and innovative ways of celebrating and communicating what is important to the heartists this could include:
- Town Hall Meetings , Virtual Competitions , CSR activities
- Housing, Transportation & Activities
- To ensure that the heartists have a safe and secure place to eat, sleep and enjoy whilst not at work.

Finance
- Demonstrate full awareness of hotel budget/P&L and work towards achieving it by minimizing expenses and maximizing revenue through suggestions on the payroll forecasts and hiring plans.

Requirements

Your experience and skills include:
- Educated to bachelor's degree level or beyond, most likely within a business or human resources management related discipline, or experience equivalent
- Prior experience as a Department Head in a large, fast paced organisation
- Fluency in verbal and written English is essential - an additional language e.g. Arabic would be an advantage
- Ideally CIPD qualified to level 7
- 2 years prior experience as a Manager Talent & Culture at a HOD level in a like property
- Must be a highly capable user of Microsoft office programmes including Excel, Word, PowerPoint and Outlook.
- Previous working experience in a truly global work environment is essential

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.