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Welcome Desk Agent for a Leading 5* Hotel

A Leading Recruitment Agency in UAE

Doha, Qatar

Ref: RP713-997

Job description / Role

Welcome Desk Agent up to 2.3k Qar++ for a Leading 5* Hotel in Doha, Qatar

JOB DESCRIPTION:
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Requirements

• POSITION: Welcome Desk Agent or Front Desk Reception
• SALARY: 2,300 QAR plus accommodation, transformation, duty meal and incentives depending on experience and qualifications
• HIRING COMPANY: Leading 5 Star Hotel
• LOCATION: Doha, Qatar
• AVAILABILITY: Can join immediately will be prioritized
• EMPLOYMENT TYPE: Full-time

CANDIDATE PROFILE:
• Open to Eastern Europeans candidates
• Male/Female, 30 y/o and below

QUALIFICATIONS:
• Bachelor’s Degree in hotel management or any equivalent certification
• At least 1-year experience as front desk agent or receptionist in a 5-star luxury hotel
• Strong knowledge in Opera
• Ideal candidates should be young, energetic and preferably early 20s
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS is a plus
• With strong customer service attitude
• Excellent communication and organizational skills

JOB DESCRIPTION:
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

About the Company

A leading recruitment agency in UAE.

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