Job closed
Ref: RP245-799
Job description / Role
Responsibilities:
• Performing User Behavior analytics to preemptively identify out of bounds activities and patterns of contact center population across the enterprise based on user or workgroup methods, processes, procedures, roles, and responsibilities.
• Conducting human behavior investigative analysis to identify and validate evolving and emerging threat activities and risks impacting contact center business operations.
• Developing security monitoring solutions for analysis and reporting using in-house or industry standard security event management (e.g. SPLUNK) and data visualization (e.g. Tableau) technologies.
• Protecting contact centers against internal and external threat actors from data exfiltration, social engineering, communications fraud, etc.
• Performing business process reviews to identify security gaps and vulnerabilities and proactively provide recommendations for mitigation or process improvement.
• Integrate security awareness programs into the business contact center operations by reporting security analysis findings and recommendations in a regular basis.
• Managing internal customers, partners, and stakeholders relationships. Presenting to executive leaders and stakeholders as required.
Benefits:
• Attractive Salary Package
Requirements
Experience:
• Bachelor’s degree or six or more years of work experience.
• Six or more years of relevant work experience.
• Experience in creation of security assessment program and attendant policy creation.
• Communications, Incident Response and Awareness experience. Even better if you have:
• Experience in creation of international standards.
• Experience in creation of Methods and Procedures.
• Project experience and security program creation mapped to the ISO 27000 series or NIST standards.
About the Company
Dragon Recruiting is a leading international staffing and recruitment company, head-quartered in London, with further offices all over the globe. Our clients range from numerous well known UK and international businesses. We also represent a wide range of less well known clients - helping them to find staff for their businesses around the world.
As an international recruitment agency, our clients benefit from a vast network of human resource specialists who attract, cultivate and connect organisations to talent in both global and local markets. Our unrivalled
scope of services and global reach allow us to share candidates and roles across borders. With greater coverage and tools, we can ensure our clients and candidates all get the best outcome for their recruitment needs.
With experience of over 3 decades we are recruiting more than 10,000 workers annually to and from the UK, USA and the Middle East and several other Asian countries. We specialize in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.