Administrative Assistant - Front Office


Mecca, Saudi Arabia

Ref: RP714-11797

Job description / Role

Employment: Full Time

"A passion for perfection"

SwissĂ´tel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissotel Makkah description:

Swissotel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today's Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.

Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center . It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Administrative Assistant - Front Office

Job Scope: Administrative Assistant - Front Office is responsible for the day to day management of the Front Office Area as it relates to supplies (ordering), monitoring of office Statistic, Guests and staff.

Job Duties:
- Prepare and send out all correspondence from the Front Office (internal and external) in a timely fashion (48 hours).
- Prepare the daily payroll, process all sick benefit forms as well as all vacation requests.
- Responsible for processing employee change forms as well as circulates any other employee forms for the Front Office
- Prepare FO Reports and Monitor different Audit score and figures like RPS, ADRR etc.
- Maintain all Front Office files in an accurate and up to date manner.
- Greet all Guests in the back office as well as direct all Guest inquiries including room reservations and Guest messages.
- Answer any incoming calls to administration lines, messages and making appointments when required.
- Maintain par stock of all office supplies; process all purchase requisitions for the Front Office and Royal Service.
- Prepare monthly G.S.I, E.O.S and SHARE updates
- Co-ordinates and oversees daily mail desk operations.
- Oversees back office for cleanliness, maintenance, security and overall functionality.
- Communicates operating deficiencies to respective Department Heads for awareness purposes.
- Handles Guest phone complaints and ensure appropriate follow-up.
- Liaison for Guest issues with Executive offices.
- Support to Front Office staff and Management team.
- Front Office liaison for Department Heads.
- Daily and Weekly tracking of Canadian Plus and Reservations Plus points as well as Airline Mileage
- Co-ordinate the hiring process through liaison with Human Resources and setting up all stages of interview process.

Job Specifications:
- Excellent phone skills
- Strong Written communication skills
- Excellent understanding of hotel operations
- Excellent knowledge
- Proficient in Microsoft XP Professional
- Knowledge of Micros PMS an asset
- Second language an asset


- Previous experience in Front Office -Admin/ Coordinator.
- 2 years previous experience in Front Office with the hospitality industry.
- Must possess excellent interpersonal, communications and presentation skills.
- Ability to handle multiple projects simultaneously.
- Must be highly motivated, results oriented individual who can excel at working. Independently in a deadline driven environment.
- Bachelor's Degree in a related field an asset.
- Administrative Aptitude is an asset.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Administrative Assistant salaries in Saudi Arabia

Average monthly compensation
SAR 5,500

Breakdown available for industries, cities and years of experience