Job closed
Ref: RP556-3528
Job description / Role
Responsibilities:
- Manage the day-to-day operations in Cloud Hardware Support of all data center sites/DRCCs/C@C under your area, in a 24/7 mission critical environment.
- Responsible for ensuring timely delivery of services/tasks
- Effective upwards reporting of progress, KPIs, and incidents.
- Primary point of contact for the Data Center Manager
- Primary point of contact for customers and partners responsible for facilitating customer relationships and providing advice and assistance XLOB on diverse customer situations and escalated issues.
- Negotiating and coordinating with local vendors, and will be expected to drive performance and expectations.
- Grow your teams, provide progression, leadership, guidance, and training to allow them to excel.
- Driving a culture of continual improvement and learning throughout everything you do.
- Participate in Talent review process, performance management, and other topics pertaining to effective people management.
- Understand how to manage IC's for the best outcome and self-sufficiency.
- Critical thinking, and always wondering how to scale things up.
- Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
- Work closely with Human Resources and any local Environment Health and Safety to ensure the best possible relationship and care for Oracle employees.
- Focus and prioritize appropriately on what is most important at any point in time and ability to task shift rapidly.
Note : Per regional management direction, this role may need to perform Partner Management activities as per the Partner Service Delivery Management job description
Requirements
Requirements
The candidate
- Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience with five or more years of technical or professional experience.
- Experience in Oracle Hardware installation and troubleshooting.
- Experience in Data Center Operations
- Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
- Experience working in a "mission critical operations" environment.
- Strong adherence to processes and be a Process Champion.
- Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff.
- Experience providing client-facing, direct customer support and service.
- Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
- Highly service-oriented, reliable, responsible, self-motivated
- Good English (reading, writing, speaking)
About the Company
Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.
Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.