Job closed
Ref: HP612-114
Job description / Role
• Manage the available resources to ensure the proper and correctness of delivering the contractual obligations and achieve the desired PODs.
• Put the general guidelines and governing rules for the team & ASPs to have smooth and effective O&M work.
• Facilitate and standardize teams & ASPs work by providing the needed templates and reporting forms.
• Monitor PIN monthly PMR progress concerning its various aspects (physical, WFMS and PIN visibility) and take the corrective actions whenever any deviation is noticed.
• Monitor TTs resolution to ensure the contractual SLA is being met as well as other network KPIs.
• Perform periodical analysis of TTs to review the quality of RTTS inputs (Root Cause & Repair Details), also to find out the repetitive equipment faults and plan for the repair.
• Follow up the repetitive failures permanent solutions with teams & ASPs.
• Facilitate and ensure the process creativeness of projects’ handover from NI to NO (New sites, Modernization or OPEX installation).
• Acquire and consolidate the districts feedbacks and prepare the necessary status and performance reports.
• Build up a reliable PIN data base and analyze the existing equipment to optimize the usage of the infrastructure components.
• Hold periodical meetings with the ASPs to review status reports, cure the shortages, correct the mistakes and come up with MOMs followed up on daily basis to achieve the desired level of smooth operation.
• Attend the meetings with various customer departments on all levels from NOC up to OGM meeting passing by region director and district managers as well as Technical Building Control and Operation Projects Control.
Requirements
• Manage the available resources to ensure the proper and correctness of delivering the contractual obligations and achieve the desired PODs.
• Manage any temporary hired third parties for specific assignments and ensure that the tasks have been accomplished according to standards.
About the Company
Founded in 2007 with 1 employee and an aim to provide telecom services and HR consultancy, Saudi Intelligent Solutions has come a long way in the last decade. SIS has gone from strength to strength, surviving tough economic times and an ever-changing legal environment SIS is today one of the top human resource solution providers.
SIS has diversified its interests over the years. We have become first movers in the digital marketing and social media management industry and our success in the eCommerce market has seen us develop B2B portals in cooperation with industry giants such as HP and Apple.
Even while diversifying we have never lost our focus on our flagship product line, HR solutions. Our newly re-branded HR Solutions Division, Idarat HR, is today trusted by some of the biggest names in Saudi Arabia to deliver zero-hassle employment services. Our hundreds of contracted employees drive some of the biggest prestige projects in the Kingdom.
2018 promises to be another milestone year for the SIS group. As the Kingdom heads towards its Vision 2030 objectives, SIS is committed to supporting this vision and remaining effective and competitive throughout.