Assistant Front Office Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

We are searching for a dynamic leader who is passionate about delivering on the promise of excellence in Guest Service. Reporting to the Front Office Manager, this individual will by an outgoing and enthusiastic Leader committed to providing results for Guest and Colleagues.

What you will be doing:

- Ensuring the smooth daily operations of the Front Office, while maintaining high levels of guest service
- Overseeing the hiring, coaching, developing, and performance management of the Guest Service Supervisors, and Guest Services Agents
- To improve service delivery by streamlining procedures and removing obstacles that hinder service delivery
- Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
- Developing visionary proposals aimed at improving service climate, colleague moral, and shareholder return
- Handling of guest comments and concerns, ensuring all guest needs are met
- Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives
- Participating in communication meetings within the Front Office, the hotel, and the company
- Adhering to the code of business conduct
- Being responsible for a personal cash float
- Working shifts as business levels dictate
- Performing general computer maintenance
- Ensure that the operational budget for the Front Office is adhered to, and all costs are controlled
- Ensure optimal and efficient scheduling in all areas of the Front Office
- Practicing room yield management, to ensure maximum profitability of overall operations
- Monitoring inventory, room types, and categories
- Attending promotional functions as required
- Ensuring the safety and well-being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned

Requirements

Qualifications

Your experience and skills include:

- Saudi Nationality a must as per local Ministry regulations
- Previous proven supervisory experience in Front Office
- Extensive knowledge of Front Office policies and procedures
- Hospitality Administration program diploma or degree from a recognized institute an asset
- Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participative team environment
- Highly organized, career and result oriented, with the ability to be flexible with work hours, days off, assignments and additional duties
- Must be able to work well under pressure in a fast paced and consistently changing environment
- Operational knowledge and use of Opera, WORD, and EXCEL
- Self-motivated, with the ability to make effective decisions
- Demonstrates initiative, and the ability to work with minimal supervision
- Ability to maintain high service levels under pressure
- Ability to consistently stand and walk through out shift
- Strong interpersonal and problem solving abilities

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Ramla Serviced Residences indicates that you are able to meet these requirements as needed.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.