Posted
Ref: RP714-18054
Job description / Role
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Manage operations of the health club.
- Develop and implement a Membership growth strategy, covering Sales, Marketing and retention, in order to deliver volume and income growth against ambitious targets.
- Working together with our Marketing Team in creating and updating membership collateral and marketing materials, including letters, flyers for upcoming events, welcome packets, fact sheets, directories, surveys, and others.
- Ensure the effective operating of the residence memberships and other membership programs.
- Maintain all membership databases and ensure timely renewal.
- Ensure the membership team provides excellent customer service throughout the entire journey of the guest experience.
- Promote and organize fitness programs and activities for in house guest/ members and group guests
- Manage customer feedback effectively to ensure continuous service and program improvement.
- Instill brand values and standards to maintain quality on a daily basis.
- Liaise with hotel departments.
- Ensure customers and guests receive friendly and consistent personalized service from all team members.
- Respond to audits to ensure continual improvement is achieved.
- Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed.
- Ensure health and safety regulations are complied with and club rules are observed by members, clients and guests.
- Uphold the highest standard of customer service and guest health & safety by demonstrating and applying Fairmont Hotel service standards at all times.
Requirements
- A passion for wellness
- Previous experience in a luxury environment is an asset
- Ability to be flexible and work well under pressure in a fast-paced, changing environment
- Strong communication and interpersonal skills required with a professional appearance and demeanor.
- Energetic individual who is able to prioritize to complete many diverse tasks concurrently
- Computer literacy in Office, Word, Excel is an asset
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.