Assistant Housekeeping Manager

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!?

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart , ?
Join us and become a Heartist ®.

Job Description

Under the general guidance of the Director of Housekeeping, assist in ensuring day-to-day operations while providing training, coaching, and counseling to all housekeeping employees. Ensure that all guests are provided quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Essential Duties & Functions:

- Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls using all of MHG's Core Values. Follow up to ensure guest satisfaction
- Motivate, coach, counsel and discipline all Housekeeping personnel according to MHG policies and procedures
- Ensure compliance to Standard of the Week training, using the steps to effective training according to MHG standards
- Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position
- Assist in maintaining and controlling all housekeeping equipment
- Assist in ensuring compliance with all corporate Risk Management standards
- Assist in conducting monthly guest supplies and cleaning supplies inventories
- Ensure that large guestroom turns are managed efficiently
- Ensure consistency with departmental opening and closing procedures
- Develop employee morale and ensure training of Housekeeping personnel
- Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis
- Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to MHG standards
- Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
- Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis
- Ensure guest privacy and security through correctly following MHG procedures
- Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion
- Conduct pre-shift meetings for room attendants and housemen
- Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available
- Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies
- Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis
- Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements
- Other duties as assigned

Pay Range: $66,560 - $66,560

Requirements

Qualifications

Specific Job Knowledge & Skills:

- Bachelor's Degree preferred. High School Diploma or equivalent required
- Minimum three years management experience with at least two years in housekeeping management at progressively higher levels of responsibility
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Physical Abilities:

- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.