Assistant Store Manager

Job description / Role

1. Sales And Customer Focus

- Consider the needs of customers at all times

- Implements a high standard of customer focus within the store

- Regularly assesses customer service standards within store

- Leads by example in all aspects of customer service

- Actively seeks ways to achieve or exceed shop sales targets

- Ensures all members of team have an understanding of figures and targets to be achieved

- Ensures any promotional offers, regarding stock, are implemented within own store
- Ensures store maintenance budgets are used effectively to maintain smooth running of the store

2. Store Administration

- Regularly audits own store administration and resolve any issues

- Implements, within own store, any changes in administration procedure positively and effectively
- Take over the role of the store manager in his absence

3. Stock Presentation & Management

- Liaises with Retail and Concept Manager to ensure store has the correct stock package and required stock levels to maximize sales potential
- Ensures a high standard of visual merchandising and maintenance amongst all staff
- Effectively communicates any changes in stock or store layout to all members of the team
- Ensure that each member follow the retail standard
- Maintaining the back store operation and replenishment of the merchandise

4. Competition Management

- Is aware of the key competitors for the store & monitors competition on all aspects on a regular basis.
- Suggests proactive measures to the Area Manager to counter competition threats.

5. Staffing & Performance Management

- Monitors/ Manages schedules for salesperson work hours, vacations and days off;

- Resolves salesperson complaint and concerns and provides ongoing performance feedback, Counsels salesperson when necessary;

- Encourage full participation of salesperson in creating store goals and developing plans

- Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

- Maintain the leave of the staff

6. Security

- Ensures security procedures are adhered to throughout the store e.g. Staff bag checks
- Maintains a high standard of security awareness, regarding stock and money, within store
- Completes all reporting requirements of the Store Manager on time.

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.