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Assistant Store Manager – Starbucks


Jeddah, Saudi Arabia

Ref: GP435-1497

Job description / Role

The Brand:
As the premier vendor of the finest coffee, Starbucks is focused on delivering the best experience to every customer at each of our locations around the world, including Kuwait, KSA, UAE, Egypt, Lebanon, Jordan, Qatar, Bahrain & Oman in the Middle East region. We are fortunate to have the opportunity to work with so many communities, and we are committed to providing the Starbucks experience while respecting the local customs and tastes of each country we operate in. We are also committed to hiring locally, currently providing nearly 2700 jobs for more than 30 nationalities including Arab nationals in over 300 operating stores in the region.

The Way We Do Business The Starbucks mission statement is more than words on a piece of paper - it's the philosophy that guides how we do business every day.

The Starbucks Mission Statement

To inspire and nurture the human spirit - one person, one cup, and one neighbourhood at a time.

Here are the principles of how we live that every day:

Our Coffee

It has always been, and will always be, about quality. We're passionate about ethically sourcing the finest coffee beans, roasting them with great care, and improving the lives of people who grow them. We care deeply about all of this; our work is never done.

The Role:

As a member of the Starbucks store management team, you'll set the tone for your store, you will be coaching your team and inspiring them through your own example of excellence in all store operations. You will receive word-class coffee knowledge using all opportunities in the business to learn and develop yourself as a leader. You will be ultimately responsible for creating and maintaining a third place experience in your store and leading your team to deliver a legendary service all of the time.

As an Assistant Store Manager you would be required to contribute to Starbucks success by leading a team of store partners to create and maintain the Starbucks experience for our customers and partners.


* Train, develop and coach your store team in all operational areas
* Deliver legendary service to all Starbucks customers
* Improve productivity and drive sales
* Apply all standards consistently
* Analyse business performance and make recommendations for improvements
* Create, implement and manage a store action plan


Skills and Experience:

* Ability to assess potential and develop talented team members
* Results Focus - financial awareness
* Relationship Building- cross functionally, not only with store team, but also higher management
* Handling Pressure and competing priorities to drive store performance

About the Company

M.H. Alshaya Co. is a leading international franchise operator for over 75 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,400 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment. Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 47,000 people from over 120 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments. Learn more about the company at or on Facebook.

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