Banquet Operation Manager

Job description / Role

Company Description

The Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

What do we expect from you?

Under the general guidance of the Director of Food & Beverage or any other authorized by the management, ensuring that all guests have an Engaging, Dynamic Experience. Lead and drive Movenpick Waad Al Shaml vision by ensuring that all F&B employees consistently use the established tools. Responsible for coordinating, supervising and directing all Banqueting operations, while maintaining a profitable Banqueting department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

How your day looks like?

- Establish, monitor and manage budgeted revenue and net operating income. Assures that the budgeting process is performed accurately and efficiently
- Liaise and maintain excellent working relationship with the Events sales team
- Develop and implement action items and provide support and guidance to Banquets team to achieve or exceed budgeted revenue and net operating income goals
- Work closely with the Events management team, and have primary responsibility for the development of all Banquets operations
- Oversee the development and implementation of Standard Operating & Service Procedures for Banquets
- Ensure that labor and expense guidelines are adhered to in order to maintain budgeted expenses
- Institute and monitor service and/or product upgrades in order to maintain the company's competitive edge
- Establish and enforce Mondrian Doha specific Standard Operating Procedures
- Promote guest satisfaction throughout the operation
- Implement repeat guest recognition programs to build loyalty to the operation
- Promote inter-company business relations and shares best practices
- Distinguish us as the industry leaders that continually improve to maintain our cutting edge
- Act as a liaison between the community and the Food and Beverage operation
- Supervise and provide leadership to all Banquets personnel
- Respond to guest complaints in a timely manner
- Monitor industry trends, take appropriate action to maintain competitive and profitable operations
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
- Coordinate and monitor all phases of Loss Prevention in the Food and Beverage department
- Prepare and submit required reports in a timely manner
- Organize and conduct department meetings on a regular basis
- Monitor quality of service and product
- Initiate menu planning and preparation
- Ensure compliance with all local liquor laws, and health and sanitation regulations and all other Food and Beverage related life/safety and other legal compliance in accordance with local laws
- Ensure the training of department heads on SOP's, report preparation, technical job tasks
- Select, train and develop personnel within the department. Able to exercise hire, discipline, personnel performance reviews and termination of employment discretion within Mondrian Doha policies
- Oversees all aspects of training and orientation for property specific Banquets Front of the House team
- Reports and documents any observed or know safety hazards, conditions or unsafe practices and procedures to management immediately
- Maintain high level of service and product quality with exceptional guest service satisfaction

Requirements

Qualifications

- At least 4 years of progressive experience in a hotel or related field is required.
- Fluency in English and Arabic with excellent communication skills
- Luxury hotel experience

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.