Bellperson (Saudi National)

Job description / Role

Company Description

"A passion for perfection"

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Makkah is Swissôtel's First hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today's Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.

Swissôtel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

Job Description

- To drop off and collect guests by hotel buggy according to the standards and procedures of the hotel
- To deliver newspapers and messages to guest rooms, and to deliver and collect luggage in a timely and efficient manner.
- To load and unload cars on arrival and departure of guests, and assist guests entering and leaving the vehicles.
- To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
- To check the lobby helping to keep it clean and tidy and report any defects.
- To check the hotel buggies making sure they are clean and in good working order.
- Answer and assist with inquiries, in person and on the phone, providing information on the Hotel and local area to guests. Market and up-sell facilities, and amenities whenever possible.
- Handles customer complaints if possible, or reports them to supervisors.
- Keeps the luggage carts and holding areas clean and in tip top condition

Requirements

- Follows the preventive maintenance program / schedule of buggies and other equipment.
- Assist guests with transportation needs with our transportation team.
- Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
- Performs additional duties as directed by supervisors.
- Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
- Is fully conversant with all health and safety, fire and emergency procedures.
- Maintains a high standard of personal hygiene, dress, uniform, and body language.
- Is polite and professional in any situation where the image or regulation of the hotel is represented.
- Attends meetings and training as required by supervisors.
- Ensures that all activities are carried out honestly, ethically, and within the parameters of Vietnamese Law.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.