Posted
Ref: RP714-15671
Job description / Role
Job Description
- Responsible for the delivery of guest's to their room, luggage, messages and any other items for delivery within the hotel
- Consistently offer professional, friendly and engaging service
- Ensure the timely and efficient transfer of luggage to and from the guest's room
- To ensure the guest is familiar with their room upon arrival ie. temperature control
- Maintain a presence in the lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards, including all safety policies
- Other duties as assigned
Requirements
Qualifications
- Previous customer related experience an asset
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
- Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
Additional Information
- Prior experience working with Opera or a related system
- Fluency in English
- Customer related experience an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation
- Ability to work cohesively with fellow colleagues as part of a team
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.