Job closed
Ref: LP085-936
Job description / Role
Support the In-house developed CRM system with many customer views (payments, call details, balance, etc.). BMS is more user friendly than Siebel. Although transition is ongoing: many capabilities has just moved from BMS into Sky (a single box for BMS + Siebel)
• Meets the desired business requirements of providing an enhanced UI experience to call center agents
• In-house developed system with many customer views (payments, call details, balance, etc.) BMS is more user friendly than Siebel.
• Although transition is ongoing: many capabilities have been moved from BMS into Sky (a single box for BMS + Siebel)
• Used by Customer Care (majority) and also by Sales and Finance.
• Provides features which cannot be met by Siebel - showing views from different systems, 360 degree view of the customer, single-click feature, reporting.
Requirements
• Minimum (5-8) years on management BMS & CRM systems.
• First degree or equivalent in a relevant discipline
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.