Business Support Manager

Job description / Role

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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- Directs welfare activities for employees and Organizes entertainment, sport activities and outings
- Manages and enhance team facilities & services (i.e. team accommodation, restaurant, libraries, lockers and recreational facilities...) as per Accor foundational standards
- Acts as the key point of contact for employee welfare onsite.
- Be responsible for identifying and assessing the Hotel's employee welfare needs.
- Directing the welfare activities for the employees and recommending ways to improve employees' welfare.
- In coordination with the client and companies involved on the program, responsible for identifying and assessing employees' welfare needs.
- Plans, develops and manages the implementation of worker welfare practices across the program.
- Develops, implements and manages employee welfare assurance/control program.
- Setting up and maintaining controls and documentation procedures.
- Collects, tracks, analyses, and reports overall results, including trends, for employee welfare.
- Provides expert direction on resolution of issues.
- Supports wider community employee welfare programs
- Directing the welfare activities for employees and recommending to contractors / consultants. ways to improve employee's welfare.
- Responsible for the preparation of the employee welfare standards self-assessment and rectification Plan, as per project standards, and producing written and verbal reports as per Hotel procedures.
- Engage senior management to provide leadership and oversight on worker welfare issues.
- Engage and liaise with onsite Human Resources colleagues, other external stakeholders to promote worker welfare improvements across the program.
- Manages budget for employee social, sports, welfare and wellbeing purchases and activities.
- Work with HR teams to ensure that all welfare programs and initiatives are compliant with all relevant laws and regulations.
- Work with Onboarding and Operations teams to ensure that new employees are properly onboarded and that all welfare programs are accessible to all employees.
- Monitor and evaluate the effectiveness of all welfare programs and initiatives and make recommendations for improvement.

Requirements

- Minimum 5- years of previous experience in a welfare role, preferably with individuals of diverse backgrounds, working in a remote location.
- Strong track record of developing and implementing successful welfare support and associated advice, guidance and programs.
- Good communication, interpersonal and organisational skills along with excellent command of the English language are essential.
- Ability to work independently and as part of a team.
- Ability to manage and prioritize workload.
- Ability to work under pressure and meet deadlines.
- Proficiency in Microsoft Office Suite.

Your team and working environment:

- Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand's unique sense of joie de vivre with the very best of the local.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.