Center Director

Wall Street English

Riyadh, Saudi Arabia

Posted
Ref: LP556-04

Job description / Role

A Center Director will be responsible for maintaining and developing the Center's business, operational and service success. You will lead and manage a multi-cultural Sales and Service team effectively towards meeting and exceeding prescribed Sales, operational and quality goals. This will mean leading, motivating, training and inspiring a team of very varied profiles, as well as creating a work environment that encourages teamwork, commitment, and success. Additionally, you will be the Sales Team Leader providing day-to-day mentoring and oversight to the Consultants. The main challenge in this role lies in the responsibility for managing the continuance of our expansion in terms of number of Students but also in enhancing our brand and its level of excellence within the local and national English Language Teaching market. This will be achieved through the delivery of outstanding education and Sales consultancy service within your center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

- Managing the Center and ensuring everyday smooth operations and delivery to Students
- Ensuring that the Wall Street methodologies and best practices are followed at all times in order to achieve consistency with other Centers
- Working closely with the Service Manager and creating a strong partnership between Service Team and Sales Team, in order to create good synergies
- Leading the Sales Team and assuring they achieve set Sales targets as agreed by National Operations Manager
- Implementing of effective meeting and information sharing structures
- Working with Human Resources, putting in place all people development strategies to support retention and excellent results
- Responsible for overall look and feel of the Center, making sure that it is consistently warm, welcoming, tidy and clean
- Creating and providing timely and accurate reports that track and monitor all Center KPIs
- Increasing number of Students and consequently Wall Street English’s market share
- Ensuring that Student satisfaction and learning levels exceed expected benchmarks

Key tasks include:

- Providing everyday management and support to Center staff
- Managing Center results: Sales targets, Service and didactic levels of quality
- Center Operations Standard Operating Procedures
- Motivating and coaching Center staff to provide excellent results and Service
- Identifying key areas of improvement and implementing the correct changes
- Ensuring the Center operates according to Standard Operating Procedures
- Maintaining optimum number of staffing and effective rostering
- Managing the Center P&L and ensuring a good ROI on all people and physical resources
- Assuring consistent levels of Student and staff satisfaction
- Budgeting, planning and forecasting

Requirements

TECHNICAL SKILLS AND QUALIFICATIONS:

Minimum requirements:

- At least two years’ sales experience and more than two years’ Management Experience, ideally with premium B2C product
- Fluent English and local language

Nice to have:

- Experience working in a franchise model would be an advantage
- Wall Street experience would be an added advantage
- Able to work in the local country

COMPETENCIES ESSENTIAL FOR SUCCESS IN THE ROLE:

- Strong people management skills
- Used to working with targets and benchmarking success
- Excellent interpersonal style, with cultural sensitivity to deal with diverse nationalities
- Inclusive, can-do attitude

EXPERIENCE & BACKGROUND:

- Experience managing a business

About the Company

We are Wall Street English, the premier provider of English language instruction for individuals and corporate clients around the world. Our innovative blended learning method integrates the best of proven learning approaches to provide the most effective English language instruction available for adults.

Founded in 1972, Wall Street English has over 40 years of experience of teaching English and has touched the lives of over 2 million students in nearly 450 centers in 28 countries worldwide. Our mission is to help people Change Their Future by achieving their dreams of learning English.

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