Channel Relationship Manager

Job description / Role

Description
Job Description: Souq.com is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 41 million visits to its catalogue of more than 8.5 million unique products in 35 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.

With more than 4,000 employees, offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia, and leading Product and Engineering centers in Jordan and India, offering a unique opportunity to join the leading player in an ever growing and exciting industry.

Primary Responsibilities
- Ensure capacity as per plan through IHS points and Service Partners
- Builds capability of service partners to manage peak variations
- Develops and manages relationships with stakeholders (IHS & SP),
- Innovate and monitor the execution of new products in the region
- Team development & Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.
- Drive targets and push for stretched targets to consistently raise the bar.
- Understand & analyze the channel & network cost and control to meet budget.
- Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones.
- Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,
- Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations.
- Perform continuous process evaluation to ensure processes are sustained.

Requirements

Basic Qualifications
- Graduate is must and MBA is preferred with specialization in operations.
- The candidate should have 8 yrs of experience in sales or field account management with a knowledge & understanding of finance and logistics operations.
- He/she should have a team handling experience of 20 + employees. Business & channel development experience is desired.
- Ability to Deep Dive and develop innovative ideas for process challenges.
- Experience using and communicating performance metrics
- Proven ability to influence others without having positional authority
- Strong verbal and written communication skills are a must.
- Strong Bias for great customer service: Be able to effectively think from customers’ perspectives and bring these perspectives into process and product improvements. Be the champion for developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects for all stakeholders
- Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
- Due to regulatory the candidate must be a Saudi National.

Preferred Qualifications
- Operations Management/Retail Management
- Channel Relationship Manager - managing the operations business at service and cost level for expansion and stabilizing the store program.

About the Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.