Commercial Department Manager

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Give great service & sell to our customer, directly & by doing the jobs required

What you will do

Description:

SALES

- Coordinates people resource and activity to ensure right people in the right place to deliver the sales plan
- Takes part in commercial walk rounds with Store Manager and store visitors.
- Complete probes and ensures the actions are delivered.
- Keeps up to date with all key communication documents and takes appropriate action.
- Organises resource to ensure optimum stock levels for opening and throughout the trading day
- Coordinate the deliveries, early morning fill / ambient operation in line with the FIFO.
- Manages shelf availability to deliver accurate results for the store.
- Co-ordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines.
- Maintains knowledge of the day to day stock holding in the store and can co-ordinate resource to ensure availability is maintained throughout the day.
- Organises resource to deliver corporate layout, phase changes, floor plan and planogram implementation
- Co-ordinate resource to deliver launches and phase change implementation.
- Organize resource to deliver floor plan implementation.
- Carries out decor and equipment checks and implements follow up actions.

SERVICE

- Coordinates resource across zones and Key service areas to ensure customer needs are met
- Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers.
- Responds to and deals with Customer queries, concerns and complaints.
- Flexible approach to working in other areas of the store to meet customer demands.
- Guides, coaches and leads the Store team which help improve the customer shopping experience
- Ensures a memorable shopping experience by engaging with and making a personal connection with the customer.
- Delivers great service for our customers and role models 'Service -Doing the Right Thing' and our 4 key service behaviors at all times - Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'.
- Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors.
- Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service.

STANDARDS

Ready to Trade Standards
- Co-ordinates resource across zones to ensure that 'packet perfect standards' are maintained.
- Provides guidance and feedback to customer assistants on hygiene standards.
- Ensures standards at all service points are maintained throughout the day.
- Coordinates resource and allocates Due Diligence activities to ensure department is trading safely and legally
- Coordinates DEF Reduction and removal.
- Completes / prepares compliance paperwork for Sign Off.
- Carries out Duty Management role before store opens / post closure.
- Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched.

PEOPLE

Manages a committed team who feel fully engaged, supported and recognised for their contribution
- Communicates effectively and engages team through team briefs and huddles.
- Takes time to ensure employees understand the part they play in delivering their accountabilities.
- Provides regular feedback to team members and recognises individuals who perform well in their role.
- Understands Engagement Survey scores and takes action to drive improvements across the team/department/store.

Drives individual performance and develops potential
- Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behaviour.
- Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner.
- Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles.
- Identifies and develops talent through effective development planning.
- Identifies recruitment needs and takes active role in the selection of their team.
- Implements Company HR policies fairly and consistently across the store to drive improvements in attendance and behaviour.
- Takes Ownership for own development.

COSTS

Contributes to the store's profitability through minimising losses and accurate staff cost management
- Plans and allocates staffing resource across the section through the use of rostering to ensure that the operational needs of the store are met and are within budget.
- Reviews individual transaction rate data and takes appropriate action to improve performance.
- Reduces idle time on tills by ensuring resource is redeployed appropriately
- Manages and plans holiday/vacation ceilings to ensure that the operational needs of the section and store are met.
- Ensures that there is an effective absence management process in place through the use of the return to work process.

Performance Indicators
- Stock Availability
- Meeting Sales targets
- Tell M&S
- Complaints/Customer Feedback
- Waste Management

Required Skills to be successful

Define organizational policy and other factors that have a critical impact on the job

The Commercial Department Manager should have an extensive experience on Food and Hospitality business in addition to the passion to drive results and the potential to lead people. They should be multitasking, very effective on influencing people and managing complexities of M&S Food business. They should be an engaging personality and be comfortable with taking customer feedback, helping customers to have the best customer journey in an M&S Food Store or Café environment.

Requirements

What equips you for the role

Minimum Qualifications and Knowledge:

- High School Educated (preferably an university degree), with on the job technical knowledge and related experience for Food and Hygiene

Minimum Experience:

- 5+ years of retail/ F&B sales experience

Job-Specific Skills:

- Good verbal communication skills, F&B hygiene knowledge and certification

Behavioural Competencies :

- Connects with our customer and each other by being positive, determined, respectful and taking ownership & responsibility to actively sell.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.